Melissa Ferguson

• Managed daily operations and ensured compliance with credit union policies.
• Led team meetings to discuss performance and set operational goals.
• Developed training programs for staff on customer service and products.
• Oversaw member services to enhance satisfaction and retention efforts.
• Mentored staff in professional development and conflict resolution strategies.
• Managed staff scheduling, and training processes.
• Managed and inspired team members to perform to full potential, driving branch profitability.
• Conducted regular performance reviews for all employees in the branch.
• Monitored financial performance of the branch on a monthly basis.
• Provided guidance and support to team members regarding problem resolution and customer service issues.
• Planned work schedules to maintain adequate staffing levels.
• Resolved escalated customer complaints in a timely manner.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Developed strategies to increase customer satisfaction and loyalty.
• Verified cash by balancing cash drawers and maintaining cash count records.
• Facilitated weekly meetings with staff members to discuss progress on current initiatives.
• Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
• Performed regular audits of financial records in order to ensure accuracy.
• Participated in community events to promote brand awareness.

• Create a fun theme.
• Gather auction items from local businesses.
• Decorate branch
• Raise money from donations.

My team and I raised over $15K in the month of October for 2023 and 2024