Melissa Granados
Indianapolis
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Eyelash Extension Technician
Lashes by Melissa
Indianapolis, IN
12.2021 - Current
- Bonded individual eyelash extensions to natural eyelashes with liquid adhesive.
- Educated customers on proper aftercare to maintain quality and cleanliness of eyelashes.
- Kept work area clean and organized at all times according to company policies.
- Removed old sets of lash extensions from clients prior to applying new ones.
- Instructed clients to remove eye makeup for appointments for clean lashes and effective results.
- Developed new styles and techniques.
- Networked with local contacts to optimize business opportunities for eyelash business.
Server
Drakes
Indianapolis, IN
02.2025 - 09.2025
- Delivered exceptional customer service in high-pressure environments.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed cash register operations and processed payments accurately.
- Trained new servers on menu items and service standards.
- Oversaw dining area cleanliness, enhancing guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
Package Handler
FedEx
Indianapolis, IN
11.2024 - 12.2024
- Sorted packages to appropriate slide, line or belt for final distribution.
- Followed organizational procedures to stack and store cargo in transit cans.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Followed company policies and procedures for secure package handling.
- Collaborated with team members to improve workflow and increase productivity.
- Utilized handheld devices to track and update package status in real-time.
Food Server
IHOP
Indianapolis, IN
08.2019 - 04.2020
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Greeted guests promptly and provided menus while explaining daily specials.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
- Trained new servers, sharing best practices and company standards.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Facilitated a welcoming atmosphere, making personal connections with regular guests.
Food Server
Dave & Buster's
Indianapolis, IN
01.2019 - 06.2019
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Greeted guests promptly and provided menus while explaining daily specials.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Trained new servers, sharing best practices and company standards.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Call Center Representative
BMVC
Indianapolis
05.2018 - 12.2018
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Maintained accurate records of customer interactions for future reference.
- Maintained records of customer interactions, transactions, comments and complaints.
- Offered resolutions to de-escalate calls and solve customer issues.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
High School Diploma -
Southport High School
Indianapolis05.2017
Skills
- Natural lash health
- Eyelash extension application
- Complaint resolution
- High-energy attitude
- Multi-task management
- Retail sales customer service
- Prioritization
- Workspace organization
- Appointment scheduling
- Sanitation standards
- Social media promotion
- Customer service
- Critical thinking
Certification
- Indiana liquor license
Languages
English
Timeline
Server
Drakes
02.2025 - 09.2025
Package Handler
FedEx
11.2024 - 12.2024
Eyelash Extension Technician
Lashes by Melissa
12.2021 - Current
Food Server
IHOP
08.2019 - 04.2020
Food Server
Dave & Buster's
01.2019 - 06.2019
Call Center Representative
BMVC
05.2018 - 12.2018
High School Diploma -
Southport High School
References
References available upon request.