Melissa Gresham
Crownpoint
Summary
Dynamic instructional assistant with a proven track record at Munster School Corporation, skilled in classroom organization and effective communication. Passionate about fostering student motivation and providing exceptional education support. Successfully enhanced student engagement through hands-on learning experiences, while maintaining a calm and patient demeanor in diverse classroom settings.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Instructional Assistant
Munster School Corporation
Munster, IN
01.2024 - Current
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Collaborated with classroom teachers to design engaging lessons that aligned with state standards and curriculum objectives.
- Provided performance feedback to help students understand strengths and areas for improvement.
- Increased student participation by incorporating hands-on learning experiences into lesson plans.
Par
Crown Point School District
Crown Point, IN
08.2022 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
Paraprofessional
Northwest Indiana Special Education Center NISEC
Lincoln Elementary & Eagle Park Crown Point, IN
09.2018 - 09.2019
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Customer Service Representative
State Farm
Crown Point
09.2002 - 10.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Medical
Brown Mackie College
Merrillville, IN06-2013
Skills
- Classroom organization
- Effective communication
- Calm and patient demeanor
- Small group instruction
- Helping students with Exceptional Education
- Friendly and outgoing
Certification
Recipient of NWI ParaPro Assessment 2019 Certified by State of Indiana
Substitute Permit: Exp Date 1/27/2027
CPI Blue Card Expires 9/19/2026
Timeline
Instructional Assistant
Munster School Corporation
01.2024 - Current
Par
Crown Point School District
08.2022 - 03.2023
Paraprofessional
Northwest Indiana Special Education Center NISEC
09.2018 - 09.2019
Customer Service Representative
State Farm
09.2002 - 10.2017
Associate of Science - Medical
Brown Mackie College