Melissa Heinrich
Cambridge City
Summary
Sincere and dedicated individual who has a desire to work for an individual or company that is dedicated to improving the lives of others. Strong planner and problem solver who readily adapts to change, works independently, and exceeds expectations. Able to utilize strong communication, interpersonal, and organizational skills to handle multiple priorities and meet tight deadlines without compromising quality.
Overview
11
11
years of professional experience
Work History
Substance Abuse Instructor
Midwest Psychological Services
10.2023 - Current
- Assist in developing, organizing, and conducting programs to provide education for conditions and problems relating to drug and alcohol abuse
- Participates in orientation of incarcerated individuals regarding chemical dependency education programs
- Facilitates didactic educational presentations, group counseling, and individual counseling sessions
- Selects and recommends new instrumental materials and programs for use in the substance abuse program
- Maintains knowledge of new developments in the field of substance abuse
- Completes required testing, assessment, and psycho-social history on incoming incarcerated individuals as required.
Wholesale/Fundraiser Coordinator
Abbott's Candy
12.2022 - 07.2023
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Engage in sales, inventory-taking, and reconciling cash receipts
- Instruct staff on how to handle difficult and complicated sales
- Keep records of purchases, sales, and acquisitions
- Inventory and review inventory and sales records to prepare reports for management and budget departments
- Enforce safety, health, and security rules
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Formulate pricing policies for merchandise, according to profitability requirements
- Serve as primary point of contact for all wholesale and fundraiser customer base
- Liaise between customers and other departments to provide the best customer service experience.
Professional Driver
Clayton Trucking
10.2022 - 12.2022
- Inspect, and report on, vehicles for mechanical items and safety issues and perform preventative maintenance
- Improved customer satisfaction by providing timely and efficient transportation services.
- Enhanced route planning efficiency for optimized travel time and fuel consumption.
- Comply with truck driving rules and regulations (size, weight, route designations, parking and break periods) as well as with company policies and procedures.
Professional Truck Driver
Kottke Trucking
11.2021 - 09.2022
- Enhanced overall safety by conducting thorough pre-trip and post-trip inspections, ensuring proper vehicle maintenance.
- Delivered goods in a timely manner by adhering to strict schedules and maintaining constant communication with dispatchers.
- Improved customer satisfaction through professional communication and prompt resolution of any issues or concerns.
Professional Truck Driver
DOT Transportation
07.2019 - 08.2021
- Exhibited exceptional time management skills, consistently meeting deadlines while balancing multiple responsibilities simultaneously.
- Delivered goods in a timely manner by adhering to strict schedules and maintaining constant communication with dispatchers.
- Enhanced overall safety by conducting thorough pre-trip and post-trip inspections, ensuring proper vehicle maintenance.
Family Case Manager
State of Indiana
06.2014 - 12.2018
- Enhanced family well-being by conducting comprehensive assessments and developing individualized case plans.
- Improved child safety by closely monitoring at-risk families and providing timely interventions when necessary.
- Strengthened parent-child relationships through facilitating supervised visitations and coaching on effective communication skills.
- Promoted family stability by connecting clients with appropriate community resources and services.
- Ensured accurate documentation of case progress by maintaining detailed records and submitting timely reports to supervisors.
- Collaborated with interdisciplinary teams, sharing vital information to ensure holistic support for families in need.
- Developed trusting relationships with clients through empathetic listening, non-judgmental support, and consistent follow-up on their progress.
- Trained new Family Case Managers on agency protocols, best practices, and client engagement techniques to improve overall team performance.
- Utilized excellent time management skills to effectively juggle multiple cases concurrently while consistently meeting deadlines.
- Provided crisis intervention and support during emergencies, prioritizing client safety and well-being above all else.
Behavioral Clinician
Meridian Health Services
02.2013 - 07.2013
- Provided clinical casework and skills training services to clients and their families
- Collaborated with multidisciplinary teams for comprehensive client care and improved overall wellbeing.
- Developed individualized behavior support plans, addressing specific needs and promoting positive change.
- Conducted thorough assessments to identify clients'' strengths, challenges, and areas for improvement.
Education
Bachelor of Science in Psychology -
Indiana University East
Richmond05.2011
Associate of Arts - Liberal Studies
Indiana University East
05.1995
Skills
- Strong communication skills
- Time management abilities
- Decision Making
- Critical Thinking
References
Available Upon Request
Timeline
Substance Abuse Instructor
Midwest Psychological Services
10.2023 - Current
Wholesale/Fundraiser Coordinator
Abbott's Candy
12.2022 - 07.2023
Professional Driver
Clayton Trucking
10.2022 - 12.2022
Professional Truck Driver
Kottke Trucking
11.2021 - 09.2022
Professional Truck Driver
DOT Transportation
07.2019 - 08.2021
Family Case Manager
State of Indiana
06.2014 - 12.2018
Behavioral Clinician
Meridian Health Services
02.2013 - 07.2013
Bachelor of Science in Psychology -
Indiana University East
Associate of Arts - Liberal Studies
Indiana University East
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