Melissa Hoover
Fort Wayne
Summary
Results-oriented professional with extensive experience in case management and community engagement. Known for strong communication and problem-solving skills, effectively advocating for families to secure essential services and improve outcomes.
Overview
16
16
years of professional experience
Work History
Family Case Manager II
The Department Of Child Services
Auburn
10.2024 - Current
- Conducted comprehensive assessments of family needs to tailor individualized service plans.
- Coordinated resources to strengthen family support and stability through effective service delivery.
- Maintained precise case records in compliance with departmental guidelines, ensuring data integrity.
- Facilitated family meetings to address concerns and assess progress toward goals.
- Collaborated with community organizations, boosting service delivery efficacy.
- Monitored family progress, adjusting interventions for optimal outcomes.
- Educated families on available resources, strengthening their support networks.
- Advocated for families to secure appropriate services from various agencies.
Agency Services & Government Programs Supervisor
Community Harvest Food Bank - Fort Wayne
Fort Wayne
01.2011 - 10.2024
- Supervised daily operations, optimizing food distribution processes for efficiency.
- Managed volunteer staff, training and supporting to strengthen teamwork and collaboration.
- Coordinated inventory management, tracking supplies to ensure availability and minimize shortages.
- Ensured compliance with safety regulations during all food handling activities.
- Developed training materials to improve volunteer onboarding and retention.
- Communicated with local partners to promote collaboration and resource sharing.
- Resolved customer complaints swiftly, enhancing overall satisfaction.
- Conducted weekly team meetings to align on tasks, project deadlines, and progress updates.
Education
Some College (No Degree) - Criminal Justice
Ivy Tech
Fort Wayne, INSome College (No Degree) - Criminal Justice
Baker College
Auburn Hills, MISkills
- Case management
- Family assessments
- Service delivery optimization
- Case documentation management
- Compliance advocacy
- Community engagement
- Family engagement strategies
- Advocacy and outreach
- Volunteer coordination
- Conflict resolution
- Adaptability
Timeline
Family Case Manager II
The Department Of Child Services
10.2024 - Current
Agency Services & Government Programs Supervisor
Community Harvest Food Bank - Fort Wayne
01.2011 - 10.2024
Some College (No Degree) - Criminal Justice
Ivy Tech
Some College (No Degree) - Criminal Justice
Baker College