Melissa Hope
Carmel
Summary
Motivated fourth-year nursing student and nationally certified phlebotomist seeking a challenging and fulfilling position with growth opportunity through which my complete skills and passion for excellence will be utilized. Authorized to work in the US for any employer
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Medical Assistant
Northwest Ohio Orthopedics and Sports Medicine
Fremont, OH
02.2025 - Current
- Assisted in patient intake and medical history documentation to ensure accurate records.
- Managed scheduling of appointments, coordinating with patients and healthcare providers for efficiency.
- Performed routine clinical tasks, including vital signs checks and EKGs, ensuring patient comfort and safety.
- Educated patients on treatment plans, medications, and post-operative care to promote adherence and understanding.
- Collaborated with physicians to prepare examination rooms, optimizing workflow during patient visits.
- Mentored junior staff in clinical procedures and office protocols, enhancing team performance and service quality.
- Implemented improved patient follow-up processes, increasing appointment adherence and reducing no-show rates.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Mobile Phlebotomist
American Health Associates
Vermilion, OH
10.2023 - 01.2025
- Provide exceptional patient care and customer-focused service.
- Perform venipuncture on patients of all ages.
- Collect/prepare non-blood specimens.
- Ensure proper specimen processing, labeling, and test ordering.
- Champion safety, compliance, and quality control.
Mobile Phlebotomist/Paramedical Examiner
ExamOne (Quest Diagnostics)
Toledo, OH
09.2023 - 01.2024
- Performs venipuncture procedures and blood collection in a professional and timely manner
- Performs venipuncture and draws blood in laboratory and field conditions
- Performs tests on specimens
- Insure that all procedural and quality standards are met
- Performs Client and Client-Specific requirements
- Performs other duties as required
- Performing a complete insurance physical
- Performing a resting EKG using a Schiller AT-1 mobile EKG machine
- Medical terminology for taking a detailed medical history
- Taking accurate blood pressure, pulse, height, weight, chest and waist measurements
- Urine drug screen collection following chain of custody
Certified Phlebotomy Technician
Firelands Regional Medical Center
Sandusky, OH
02.2023 - 08.2023
- Arrange daily activities based on urgency of requests for fluid samples
- Identify patients and their personal information using their ID, documents or other means
- Determine the right venipuncture method based on patient age, health etc.
- Reassure patients and help them relax
- Find veins that are suitable for puncture
- Draw blood using sterilized needles, vials and other equipment
- Ensure optimal quality and quantity of samples
- Label samples correctly and send or deliver them for testing
- Answer patient questions and provide useful information
- Keep accurate records on fluid specimens and tests
- Adhere to all relevant health and safety standards while working
- Help with blood transfusions when needed
Student Employee: Marketing Department
Terra State Community College
Fremont, OH
05.2018 - 01.2020
- Support the marketing team with planning, implementing, and monitoring marketing campaigns
- Assist with the production of marketing materials and collateral
- Help organize and coordinate marketing events such as conferences, webinars, and trade shows
- Evaluate data and create reports on key metrics to monitor campaign efficiency and analyze trends
- Write and edit content for different platforms such as social media, website, and press releases
- Provide administrative and project support for a variety of marketing programs
Business Development Manager
Career Board, LLC
Mayfield Heights, OH
10.2013 - 06.2017
- Prospect for potential new clients and turn this into increased business
- Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities
- Participate in pricing the solution/service
- Submit weekly progress reports and ensure data is accurate
- Ensure that data is accurately entered and managed within the company’s CRM or other sales management system
- Forecast sales targets and ensure they are met by the team
- Ensure all team members represent the company in the best light
- Present business development training and mentoring to business developers and other internal staff
Lead Sales Consultant
Sprint
Mentor, OH
04.2011 - 09.2013
- Continually achieved daily and monthly sales goals set by management
- Opening and closing daily cash responsibilities of store
- Provided exceptional customer service to new and existing customers in order to maintain longevity and create returning business
- Assist customers with device troubleshooting and tech support
Executive Administrative Assistant
Hi Hope Consulting
Westlake, OH
01.2005 - 02.2011
- Responsible for daily tasks as set by the CEO
- Maintained functionality of the office inclusive of document management, payroll, multi-line phone system, case management and court notifications
Nursing Coordinator
All-Care Medical Staffing
Wickliffe, OH
07.2001 - 05.2005
- Provided supplemental staff to area hospitals and nursing homes
- Interviewed and hired new staff
- Responsible for general office duties; answering multi-line phone system, payroll, data entry
Education
Associates Degree - Nursing
Terra State Community College
Fremont, OH05-2028
High School Diploma - undefined
Mentor High School
Mentor, OH06-1999
Skills
- Phlebotomy
- Document Management
- EMR Systems
- Patient Care
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- CPR
- Patient assessments
- Professionalism and ethics
- Medical records management
- Patient flow management
- Equipment sterilization
- Inventory and supply management
- Simple dressings
- Prioritizing stat orders
- Monitoring patient progress
- Emergency response preparedness
- Healthcare software proficiency (Epic, Athena)
Certification
- CPR Certification
- Certified Phlebotomy Technician
Timeline
Medical Assistant
Northwest Ohio Orthopedics and Sports Medicine
02.2025 - Current
Mobile Phlebotomist
American Health Associates
10.2023 - 01.2025
Mobile Phlebotomist/Paramedical Examiner
ExamOne (Quest Diagnostics)
09.2023 - 01.2024
Certified Phlebotomy Technician
Firelands Regional Medical Center
02.2023 - 08.2023
Student Employee: Marketing Department
Terra State Community College
05.2018 - 01.2020
Business Development Manager
Career Board, LLC
10.2013 - 06.2017
Lead Sales Consultant
Sprint
04.2011 - 09.2013
Executive Administrative Assistant
Hi Hope Consulting
01.2005 - 02.2011
Nursing Coordinator
All-Care Medical Staffing
07.2001 - 05.2005
High School Diploma - undefined
Mentor High School
Associates Degree - Nursing
Terra State Community College