Melissa Johnson
New Castle
Summary
Dynamic professional with extensive experience in customer service and quality management. Known for exceptional communication and a strong work ethic, consistently driving improvements in service delivery and operational processes.
Overview
13
13
years of professional experience
Work History
Concierge
Victory Honda
Muncie, IN
08.2023 - Current
- Managed guest inquiries and provided exceptional customer service to enhance visitor experience.
- Coordinated transportation arrangements, including shuttles and rental services, for clients' convenience.
- Assisted in scheduling appointments and maintaining records for efficient service delivery.
- Developed knowledge of vehicle inventory to effectively address customer questions and needs.
- Provided detailed information on dealership services and promotions, boosting customer engagement.
- Trained new staff on best practices for customer interactions and operational procedures.
- Implemented feedback systems to gather client insights, improving service quality continuously.
- Collaborated with sales team to facilitate seamless communication between departments and enhance client satisfaction.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Quality Control Coordinator
TS TECH (Honda Supplier)
New Castle, IN
02.2018 - 08.2023
- Developed and implemented quality control procedures, enhancing consistency in product delivery.
- Coordinated quality assurance inspections to ensure compliance with industry standards.
- Analyzed product defects and initiated corrective actions to reduce non-conformities across production lines.
- Trained staff on inspection techniques and quality protocols, fostering a culture of continuous improvement.
- IATF Auditor
- ISO Certified auditor
- Collaborated with cross-functional teams to resolve quality issues and enhance operational efficiency.
- Led root cause analysis sessions, driving strategic solutions for recurring quality concerns.
- Facilitated regular audits of supplier materials, ensuring adherence to TS TECH's stringent quality requirements.
- Participated in Lean Six Sigma initiatives aimed at improving overall operational efficiency while maintaining high-quality standards within the organization.
- Implemented process improvements that led to reduced lead times and improved overall production efficiency.
- Monitored supplier performance and provided feedback to improve product consistency, maintaining strong vendor relationships.
Production Coordinator
Hillcroft Services
Muncie, IN
08.2015 - 02.2018
- Coordinated production schedules to ensure timely completion of projects
- Supervised cross-functional teams to enhance workflow efficiency and collaboration
- Implemented process improvements that increased operational productivity
- Managed inventory levels, optimizing resource allocation and reducing waste
- Collaborated with vendors to streamline supply chain processes and reduce costs
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
- Coordinated with production team to support productivity targets and deadline management.
- Created and maintained detailed reports and schedules of all production tasks.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Managed daily operations on the production floor, maintaining a safe and organized workspace.
Quality Manager
Mosey MFG
Dunkirk, IN
11.2013 - 08.2015
- Developed and implemented quality control procedures to ensure compliance with industry standards.
- Led quality assurance initiatives to enhance product reliability and customer satisfaction.
- Trained and mentored team members on best practices in quality management systems.
- Conducted regular audits to identify areas for process improvement and corrective actions.
- Collaborated with cross-functional teams to drive continuous improvement initiatives across operations.
- Spearheaded root cause analysis for non-conformances, leading to effective solutions and prevention strategies.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
Education
No Degree - Business Management
Ivy Tech Community College
Richmond IndianaSkills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Team player mentality
- Exceptional communication
- Training and mentoring
Timeline
Concierge
Victory Honda
08.2023 - Current
Quality Control Coordinator
TS TECH (Honda Supplier)
02.2018 - 08.2023
Production Coordinator
Hillcroft Services
08.2015 - 02.2018
Quality Manager
Mosey MFG
11.2013 - 08.2015
No Degree - Business Management
Ivy Tech Community College