Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Kwiatkowski

Saint John

Summary

Focused compliance manager bringing several years of experience managing activities, programs and resources to meet customer needs. Flexible and adaptable with superior communication, relationship management and influencing skills. Proven history of identifying issues, acquiring data and drawing conclusions to support resolution. Strong aptitude for leading teams to effectively address client needs and implement changes by supporting strategic initiatives.

Overview

14
14
years of professional experience
1
1
Certification

Work History

HR & Compliance Manager

JMJ Personnel, Inc.
Portage
09.2016 - Current
  • Executed full audit lifecycle according to organizational protocol, generating reports for leadership and clients.
  • Completed internal and external audits in accordance with established procedures.
  • Developed policies ensuring compliance with applicable laws and best practices.
  • Maintained detailed records of all compliance activities and generated comprehensive documentation.
  • Investigated customer and employee complaints related to policy violations, and ensured resolution.
  • Managed employee benefits, including health insurance and retirement plans.
  • Facilitated communication between employers, employees, and insurance companies on workers' compensation claims.
  • Interacted with workers' compensation insurance providers regarding claims processing and other related matters.
  • Reviewed client contracts for accuracy, and ensured alignment with corporate objectives.
  • Processed and issued paychecks and earnings statements.
  • Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.
  • Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
  • Developed and maintained detailed payroll documentation and procedures guides.
  • Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
  • Issued employees' paychecks and statements of earnings and deductions electronically.

HR Business Partner

JMJ Personnel, Inc.
Portage
02.2016 - 09.2016
  • Developed and implemented recruitment strategies to attract the best talent.
  • Reviewed resumes, cover letters and applications for accuracy prior to forwarding them onto relevant personnel for consideration.
  • Conducted initial phone screenings with prospective candidates to assess their skills and qualifications for open roles.
  • Aligned HR policies with federal and local regulations.
  • Organized interviews with hiring managers and senior executives to evaluate candidates' abilities.
  • Tracked progress against recruitment goals on an ongoing basis using key performance indicators.
  • Provided guidance on interviewing techniques, assessment methods and selection criteria to ensure a successful recruitment process.
  • Maintained accurate records of all applicants throughout the recruitment process in compliance with applicable laws and regulations.

HR Specialist

Direct Buy, Inc.
Merrillville
05.2015 - 11.2015
  • Managed full-cycle recruiting process, from sourcing candidates to extending offers.
  • Maintained candidate pipelines for high-volume roles, ensuring a constant flow of talent.
  • Assisted in onboarding of new hires by providing orientation materials and training sessions.
  • Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.

Recruitment Specialist

Caesars Entertainment
Hammond
06.2014 - 05.2015
  • Scheduled in-person interviews for management review.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Hired employees and processed hiring-related paperwork.
  • Conducted job interviews for a wide range of positions, ensuring a good fit between candidates and organizational needs.
  • Maintained detailed records of recruiting activities such as interviewing notes, offer letters.

HR Specialist

Caesars Entertainment
Hammond
01.2014 - 06.2014
  • Prepared reports summarizing key findings from investigations into workplace misconduct.
  • Resolved conflicts between staff members through mediation or other methods of dispute resolution.
  • Investigated allegations of discrimination or harassment in the workplace.
  • Cultivated relationships with employees to ensure their well-being and engagement levels are maintained at a high level.
  • Developed and implemented employee relations policies and procedures.

Human Resources Representative

Caesars Entertainment
Hammond
08.2011 - 01.2014
  • Maintained personnel records in accordance with applicable laws and regulations while ensuring confidentiality of information.
  • Supported employees with benefits enrollments by guiding process and answering questions.
  • Updated database with payroll and employee information.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Coordinated responses to unemployment claims and participated in hearings as necessary.

Education

Bachelor of Arts - Human Resources Management

Purdue University
Hammond, IN
05-2011

Skills

  • Regulatory compliance
  • Employee relations
  • Payroll administration
  • Conflict resolution
  • Teamwork and collaboration
  • Staffing and recruiting professional

Certification

  • Certified Staffing Professional; American Staffing Association
  • OSHA 10 Hour Card
  • Professional in Human Resources Certificate; DePaul University

Timeline

HR & Compliance Manager

JMJ Personnel, Inc.
09.2016 - Current

HR Business Partner

JMJ Personnel, Inc.
02.2016 - 09.2016

HR Specialist

Direct Buy, Inc.
05.2015 - 11.2015

Recruitment Specialist

Caesars Entertainment
06.2014 - 05.2015

HR Specialist

Caesars Entertainment
01.2014 - 06.2014

Human Resources Representative

Caesars Entertainment
08.2011 - 01.2014

Bachelor of Arts - Human Resources Management

Purdue University

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Melissa Kwiatkowski