Melissa McDowell
Muncie,IN
Summary
Dedicated, loyal worker who is always trying to improve her knowledge of her job and is very dependable and a team player. I strive to do the best that I can every day in whatever job I am doing.
Overview
32
32
years of professional experience
Work History
PCA
IU Health Ball Hospital
Muncie, IN
10.2025 - Current
- Assisted nursing staff with daily patient care and activities to enhance comfort and recovery.
- Monitored vital signs and reported changes to ensure timely medical interventions.
- Supported patients in mobility, promoting independence and safety during rehabilitation exercises.
- Maintained cleanliness and organization of patient areas, adhering to infection control protocols.
- Supported needs of [Number]+ residents under long-term care.
Finance Manager/Account Manager
Byrider
Muncie, In
05.2024 - 09.2025
- Scoring applications
- Doing Loan Closings
- Over seeing 3 collectors and managing over 1200 accounts.
- Keeping Delinquency under goal.
- Did Fields Calls for Collections
- Order repossessions
- Did Title work
- Handle Insurance Claims
- Cash Handling
- Did Certificate of mail of repossession letters
- Filing
- Kept the show room floor cleaned and decorated for the holidays
- Customer Service, Handled customer complaints and service issues.
- Become a Notary
Relationship Manager
Indiana Finance
Daleville, In
10.2012 - 10.2023
- Collections, Filing, Insurance Claims, Issuing cars for Repossession, Customer Service
- Won the HEART award for outstanding customer service and my heart for my coworkers
Collector 1
Heights Finance
Muncie, In
09.2005 - 09.2012
- Collection Calls, Loan Application, Filing, Insurance claims, repossessing cars Customer Service, Cash Handling, Making Deposits
Night Manager
Clancy's Car Wash
Muncie, In
09.1994 - 09.2003
- Cash Handling, Washing Cars, Cleaning the inside of he cars. Did the books, made deposits. Customer Service.
Education
High School Diploma -
South Side High School
Muncie, In06-1997
Accounting, Business Management and Psychology
Ashford University
Iowa/Oline01-2012
Skills
- Customer Service
- Typing
- Computer
- Communication
- Insurance Claims
- Notary
- Filing
- Faxing
- Personal hygiene assistance
- Emotional support
- Dementia care
- Compassionate care
- Vital signs monitoring
- HIPAA compliance
- Behavioral management
- Emergency response
- End-of-life care
- Continuing education
- Safety awareness
- Patient documentation
- Mobility support
- Family support
- Adaptive equipment knowledge
- Feeding assistance
- CPR certification
- Basic life support
- Patient observation
- Mobility assistance
- Patient positioning
- ADL support
- Infection control standards
- Patient services
- Wound care
- Professional bedside manner
- Catheter care
- Blood glucose monitoring
- Specimen collection
- Hospice and palliative care
- Data collection
- Information protection
- Bed preparation
- Patient assistance
- Vitals documentation
- Patient hygiene management
- Restocking supplies
- Monitoring patient conditions
- Calm under stress
- Time management
- Empathy and compassionate care
- Patient-focused care
- Personal care aide (PCA)
- Patient relations
- Patient care
- Attention to detail
- Light housekeeping
- Direct patient care
- Patient safety management
- Heavy lifting
- Room cleaning and restocking
- Companionship and emotional support
- Behavior redirection
- Recording vital signs
- Family communication
- Documenting behaviors
Timeline
PCA
IU Health Ball Hospital
10.2025 - Current
Finance Manager/Account Manager
Byrider
05.2024 - 09.2025
Relationship Manager
Indiana Finance
10.2012 - 10.2023
Collector 1
Heights Finance
09.2005 - 09.2012
Night Manager
Clancy's Car Wash
09.1994 - 09.2003
Accounting, Business Management and Psychology
Ashford University
High School Diploma -
South Side High School