Melissa Meyers
Jeffersonville
Summary
Adept at enhancing customer satisfaction, I leveraged my quick typing and empathy skills at Morningstar Storage Company to resolve inquiries efficiently, exceeding performance metrics. My ability to multitask and maintain composure under pressure, combined with a strong background in office management and customer service, positions me as a valuable team asset.
Experienced with handling customer queries in live chat environments, providing quick and accurate responses. Utilizes effective communication and problem-solving to resolve issues promptly. Track record of maintaining high customer satisfaction through attentive and personalized service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Live Chat Agent
Morningstar Storage Company
02.2020 - Current
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Developed exemplary writing skills through continued correspondence with upwards of [Number] customers per day.
- Researched customer inquiries to provide accurate and up-to-date information.
- Handled inbound customer chat conversations from various websites.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through live chat support.
- Successfully de-escalated tense situations with frustrated customers by demonstrating patience, empathy, and a solution-oriented approach.
- Managed multiple concurrent chats, maintaining a professional demeanor and timely responses under pressure.
- Assisted in creating canned responses that expedited common query resolutions while maintaining a personalized touch in communications.
- Consistently met or exceeded performance metrics for speed, accuracy, and satisfaction in live chat interactions.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
Office Assistant
Morningstar Storage Company
07.2019 - 12.2020
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Rented/Reserved storage units.
- Maintained a clean facility.
Dietary Aide
Clifton Nursing and Rehab
11.2018 - 05.2019
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Monitored food temperatures during storage and serving, ensuring safety and compliance with regulations.
- Cleaned and organized kitchen, dining and service areas.
Store Clerk
Stephens Country Corner
08.2018 - 11.2018
- Followed cash handling, inventory accountability and fueling station procedures as part of operations.
- Stocked merchandise on display shelves and racks to provide good selection for customers.
- Conducted accurate cash handling and managed register transactions, ensuring balanced drawers at the end of each shift.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Assisted customers by answering questions and fulfilling requests.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Cranfills Gap ISD
Cranfills Gap05-2003
Skills
- Customer services
- Positive attitude
- Cleaning and sanitizing
- Patience and empathy
- Record keeping
- Quick typing
- Professional telephone demeanor
- File organization
- Organizing and categorizing
- Reliability and punctuality
- Customer engagement
- Verbal communication
- Cash register operation
- Training and mentoring
- Store maintenance
- Office administration
- Telephone etiquette
- Office management
- Cash handling accuracy
- OSHA compliance
- Online communications
- Teamwork
- Cash handling
- Reliable and responsible
- Problem-solving abilities
- Multitasking
- Computer skills
- Calm under pressure
- Money handling
- Team supervision
Timeline
Live Chat Agent
Morningstar Storage Company
02.2020 - Current
Office Assistant
Morningstar Storage Company
07.2019 - 12.2020
Dietary Aide
Clifton Nursing and Rehab
11.2018 - 05.2019
Store Clerk
Stephens Country Corner
08.2018 - 11.2018
High School Diploma -
Cranfills Gap ISD
Similar Profiles
Jomah A. KpengbaJomah A. Kpengba
Property Manager Assistant at Morningstar StorageProperty Manager Assistant at Morningstar Storage
Jessica WilliamsonJessica Williamson
Senior Property Manager at Morningstar StorageSenior Property Manager at Morningstar Storage
Lynnette ScottLynnette Scott
Office Manager's Assistant at Morningstar StorageOffice Manager's Assistant at Morningstar Storage