Melissa Pass
Lake Village
Summary
Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.
Overview
19
19
years of professional experience
Work History
Office Manager
Dr. Harley Houghton, DDS Dr. Kevin Cash, DDS
Rensselaer, IN
05.2023 - Current
- Managed daily office operations for a busy dental practice.
- Coordinated patient scheduling and handled appointment confirmations.
- Oversaw inventory management of dental supplies and equipment.
- Managed daily office operations and ensured efficient workflow.
- Coordinated patient scheduling and optimized appointment management systems.
- Supervised dental staff, fostering teamwork and communication among team members.
- Maintained compliance with health regulations and safety standards in the office.
- Liaised with insurance providers to streamline claims processing and patient billing.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Ensured accurate data entry of patient information into the office management system.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
Utility Clerk
Morocco Town Hall
Morocco, IN
10.2007 - 05.2022
- Assisted residents with utility account inquiries and billing questions.
- Processed utility payments and maintained accurate transaction records.
- Managed customer service interactions through phone and in-person communication.
- Coordinated utility service connections and disconnections for residents.
- Maintained filing system for utility records and documentation accuracy.
- Collaborated with town departments to resolve service issues efficiently.
- Updated customer information in the utility management system regularly.
- Provided support during community outreach events focused on utility education.
- Managed accounts receivable activities including collections and dispute resolution.
- Compiled monthly financial statements for management review purposes.
- Processed payments for vendors including checks, wires, ACH transactions.
- Performed daily bank reconciliations to ensure accurate financial reporting.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Supported office clerical functions using word processing and other software, email and office machines.
- Delivered messages and ran errands.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Computed, recorded and proofread data or reports.
- Copied, sorted and filed records of office activities and business transactions.
Education
Early Childhood
Purdue Northwest
Hammond, IN05-2006
High School - undefined
North Newton High School
Morocco, IN01-2004
Skills
- Office administration
- Patient scheduling
- Inventory management
- Compliance adherence
- Data entry accuracy
- Customer relationship management
- Claims processing
- Financial reporting
- Staff supervision
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Conflict resolution
- Adaptability
- Technical support
- Payroll processing
- Operations management
- Contract administration
- Mail handling
- Documentation and control
- Office management
- Database administration
- Administrative support
- Data entry
- Customer service
- Expense reporting
- Billing
- Scheduling coordination
- Inventory control
Timeline
Office Manager
Dr. Harley Houghton, DDS Dr. Kevin Cash, DDS
05.2023 - Current
Utility Clerk
Morocco Town Hall
10.2007 - 05.2022
High School - undefined
North Newton High School
Early Childhood
Purdue Northwest