Melissa Pence
Leesburg
Summary
Compassionate professional with experience in Hospital Administration as Executive Director over 6 inpatient units of a 120 bed hospital, as well as managing needs of medically complex patients in the ICU bedside care setting, including Nurse Lead.
Overview
22
22
years of professional experience
1
1
Certification
Work History
ICU RN Nurse Lead
Parkview Regional Medical Center
07.2023 - Current
- Nurse Lead for Progressive ICU
- Improve patient outcomes by implementing evidence-based care plans and collaborating with interdisciplinary teams.
- Enhance patient safety by conducting thorough assessments, identifying potential risks, and implementing preventive measures.
- Streamline communication among healthcare professionals to ensure accurate information exchange and timely decision making.
- Contribute to quality improvement initiatives by analyzing data, identifying areas for improvement, and recommending evidence-based solutions.
- Manage high-pressure situations effectively, utilizing critical thinking skills to make informed decisions in emergency scenarios.
- Collaborate with families to provide education on patient conditions, treatment options, and at-home care strategies for optimal recovery post discharge.
- Serve as a preceptor for new nurses, providing guidance and support to facilitate their transition into the ICU environment.
Registered Nurse
ProLink Staffing
12.2020 - 06.2023
- Contracted at Parkview Regional Medical Center from 12/2020 to 06/2023. Contracts included medical units, Medical ICU and Progressive ICU.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Executive Director of Inpatient Operations
Community Health Systems, CHS, Dupont Hospital
08.2018 - 12.2020
- Ensures compliance with regulation agencies such as The Joint Commission and CMS
- Direct report for 6 inpatient hospital acute care and ICU staff, including managers. Responsible for business and administrative activities.
- Management responsibility for patient care operations of Inpatient hospital units.
- Assisted in facility business planning and operations development.
- Development of and operating capital budgets. Monitored revenue/expenses and Capitol budget for scope of operations.
- Developed community education programs and relationships.
- Implementation of business plan, progress reports and action plans.
- Development and expansion of new service. Reviewed outcome data for performance improvement.
- Assisted with physician recruitment. Collaborated with community relations/marketing
Infection Prevention Nurse
Community Health Systems, CHS, Lutheran Kosciusko
04.2016 - 08.2018
- Supervise hospital-wide efforts to comply with infection control & prevention standards to comply with the Joint Commission on Accreditation of Healthcare Organizations, the Indiana State Board of Health
- CDC, OSHA and Associations for Professionals in Infection Control (APIC)
- Report confirmed communicable disease to Local & State Health Department
- Present to the Infection Control Committee and Safety Committee/Environment of Care
- Maintain employee health records, tracks employee compliance with vaccinations and TB testing and administers vaccines
- Coordinates Annual Influenza Vaccination Program and Annual TB testing/surveys
- Observes all safety and hygiene rules/regulations
- Report all Workers Compensation claims
- Facilitate communication between work comp physicians, employee, director/manager, work comp case manager and Human Resources department
- Track and trend all work related injuries and develop action plans when necessary.
Labor and Delivery Manager
Community Health Systems, CHS, Lutheran Kosciusko
05.2013 - 04.2016
- Assisted with monitoring the department budget
- Led the department in raising inpatient satisfaction HCAHPS scores
- Assisted with interviewing, hiring and orientation of new employees
- Monitored staffing needs, maintained staff schedule and staffed as bedside nurse when needed
- Lead department in EMR conversion for physicians and nursing staff
- Effectively communicated with physicians and staff and successfully provided process improvement plans
- Communicated effectively with other hospital departments, as necessary, to resolve operational problems and made the most effective use of hospital resources in delivery of quality patient care
- Thorough knowledge of electronic medical records, HED.
ICU Charge Nurse
Community Health Systems, CHS, Lutheran Kosciusko
03.2011 - 05.2013
- Directed with astute judgment skills
- High level of personal accountability
- Monitored cardiac telemetry and interpreted EKG's, performed Post Anesthesia Recovery assessments for surgical patients on evening and night shifts
- Assessed, developed and implemented individualized plans of patient care for the critical patient
- Collaborated with other health team members to achieve patient goals through interdisciplinary planning and problem solving.
- Provided exceptional nursing care for patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia
- Delegated staff nurse duties.
- Enhanced patient care by implementing evidence-based nursing practices and protocols in the ICU.
- Streamlined communication between interdisciplinary teams for improved patient outcomes and continuity of care.
LPN/RN
Warsaw Women's Center
08.2005 - 02.2010
- Counseled and educated patients about reproductive health issues and wellness
- Educated patients on women's health and wellness and family planning
- Phone Triage
- Assisted physicians with patient assessments and care
- Liaised between patients and physicians to ensure patient comprehension of treatment plans.
LPN
Community Health Systems, CHS, Lutheran Hospital
10.2001 - 12.2004
- Directed with astute judgment skills
- High level of personal accountability
- Assessed, developed and implemented individualized plans of patient care for the critical patient
- Collaborated with other health team members to achieve patient goals through interdisciplinary planning and problem solving
- Cardiac telemetry monitoring and EKG interpretation
- Ensured HIPAA compliance
- Liaised between patients and physicians to ensure patient comprehension of treatment plans.
Education
Associate of Science - Nursing
Excelsior College
2009
Ivy Tech State College
2001
Skills
- Problem resolutions
- Critical Care Nursing
- Complex Problem-Solving
- Operational Standards
- Nursing Staff Supervision
- Quality Improvement Activities
- Disease Processes
- Emotional Support
- Bereavement support
- EMR systems
- Recruiting
- Time management
- Computer literacy
- Customer service
Additional Information
Willing to relocate.
Certification
BLS/ACLS
Daisy Award
I received a Daisy award in 2022 from a patient I cared for that had a long length of stay due to a complex illness. I remember this patient well as well as her family. They impacted my professional and personal life.
Timeline
ICU RN Nurse Lead
Parkview Regional Medical Center
07.2023 - Current
Registered Nurse
ProLink Staffing
12.2020 - 06.2023
Executive Director of Inpatient Operations
Community Health Systems, CHS, Dupont Hospital
08.2018 - 12.2020
Infection Prevention Nurse
Community Health Systems, CHS, Lutheran Kosciusko
04.2016 - 08.2018
Labor and Delivery Manager
Community Health Systems, CHS, Lutheran Kosciusko
05.2013 - 04.2016
ICU Charge Nurse
Community Health Systems, CHS, Lutheran Kosciusko
03.2011 - 05.2013
LPN/RN
Warsaw Women's Center
08.2005 - 02.2010
LPN
Community Health Systems, CHS, Lutheran Hospital
10.2001 - 12.2004
Associate of Science - Nursing
Excelsior College
Ivy Tech State College
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