Melissa R. Jordan
Indianapolis
Summary
Dynamic executive with a proven track record at Indiana University Health, leading Point of Care initiatives that achieved operational excellence. Skilled in budgeting and project management, I fostered team success through strategic training programs, enhancing service delivery and integrating systems across multiple facilities. Committed to driving growth and improving patient care.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Executive Director, System POC & Satellite Labs
Indiana University Health
Indianapolis
09.2019 - Current
- Directed strategic initiatives to enhance patient care and improve operational efficiency.
- Oversaw departmental budgets, ensuring financial sustainability and effective resource allocation.
- Recruited, trained, and mentored staff to achieve performance goals and enhance team success.
- Implemented comprehensive training programs to boost team performance and service delivery.
- Developed strategic plans to drive organizational growth and foster development.
- Led implementation of new projects and procedures to strengthen business operations.
Executive Director, System Point of Care
Indiana University Health
Indianapolis
07.2014 - 09.2019
- Lead nationally recognized Point of Care program which performed 2 Million tests annually across an 18 Hospital Academic Health System.
- Annually trained over 11,500 health care providers and maintained over 1600 POC devices.
- Lead statewide Ambulatory Point of Care program across 140 physician clinics.
- Offered standardized testing menu, supplies, training/competency, audits, and resulting.
- Integrated hospitals and physician practices into our system.
- Managed $14.6 M operating budget.
Manager, Point of Care
Indiana University Health
Indianapolis
11.2011 - 07.2014
- Lead nationally recognized Point of Care program across 6 hospitals in our consolidated laboratory system.
- Annually trained 6,000 health care providers and maintained 1000 POC devices.
- Project Lead for Point of Care during Simon Family Tower Project.
- 4 year project involving the building/moving of our Children's Hospital.
- Integrated acquired hospitals and physician practices into our system.
- Served as The Joint Commission waived testing chapter lead ensuring regulatory standards were met.
Point of Care Coordinator, University & Riley Hospital for Children
Indiana University Health (formerly Clarian Health Partners)
Indianapolis
10.2000 - 11.2011
- Co-coordinated a 3 hospital Academic Health System Point of Care Program which annually trained 5000 nurses, maintained 700 POC devices, and performed 440,000 tests annually.
- Lead Point of Care planning and implementation for new hospital building projects and newly acquired physician practice groups.
Medical Technologist, Point of Care
Clarian Health Partners (Methodist|University|Riley)
Indianapolis
09.1999 - 10.2000
- Trained health care providers on all testing performed at the bedside and maintained all aspects of quality control.
- Troubleshot variety of issues regarding instrumentation, accuracy, error code, connectivity.
Medical Technologist, Core Laboratory
Clarian Health Partners, Methodist Hospital
Indianapolis
07.1997 - 09.1999
- Conducted routine laboratory tests on blood and other samples on moderate and high complexity testing in chemistry, hematology, urinalysis, coagulation.
- Operated and maintained advanced lab equipment for accurate diagnostics.
- Responsible for correlations, training, procedures as coagulation key operator.
Student Lab Assistant
Methodist Hospital
Indianapolis
09.1997 - 07.1998
- Assisted in preparing laboratory samples for diagnostic testing and analysis.
Education
BS - Clinical Laboratory Science, Minor in Chemistry
Indiana State University
Terre Haute, IN08.1997
Skills
- Leadership
- Teamwork
- Critical Thinking
- Budgeting
- Public Speaking
- Project Management
- Adaptability
- Communication
- Relationship building
- Decision Making
- Achievement Mindset
- Learning Agility
Certification
- Point of Care Specialist Certificate, American Association of Clinical Chemistry, 08/01/10
- American Society of Clinical Pathology Certificate, ASCP Board of Registry, 07/01/97
- Specialty Training Certificate in Medical Technology, Methodist Hospital's School of Medical Technology, 07/01/97
Honor Awards
Values in Leadership Award, IU Health System Clinical Services, 2017, Regional winner, Professional Staff Category. The VLA program recognizes team members whose lives and work demonstrate their dedication to service and caring for others.
Timeline
Executive Director, System POC & Satellite Labs
Indiana University Health
09.2019 - Current
Executive Director, System Point of Care
Indiana University Health
07.2014 - 09.2019
Manager, Point of Care
Indiana University Health
11.2011 - 07.2014
Point of Care Coordinator, University & Riley Hospital for Children
Indiana University Health (formerly Clarian Health Partners)
10.2000 - 11.2011
Medical Technologist, Point of Care
Clarian Health Partners (Methodist|University|Riley)
09.1999 - 10.2000
Student Lab Assistant
Methodist Hospital
09.1997 - 07.1998
Medical Technologist, Core Laboratory
Clarian Health Partners, Methodist Hospital
07.1997 - 09.1999
BS - Clinical Laboratory Science, Minor in Chemistry
Indiana State University