MELISSA SMITH
Columbus
Summary
Highly organized operations and administrative professional with more than 20 years of experience supporting executive leadership, coordinating events, managing complex schedules, and delivering exceptional customer service. Proven ability to organize logistics, collaborate with diverse stakeholders, manage multiple priorities, and execute projects from planning through completion. Experienced in event coordination, operations support, vendor relations, project management, and creating positive experiences for clients, guests, and team members.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Clinical Quality Coordinator
Columbus Regional Hospital
05.2023 - Current
- Partner with senior leadership to coordinate strategic initiatives and operational projects across a 190-bed healthcare system.
- Lead multidisciplinary teams to implement process improvements that enhance service, quality, and operational performance.
- Manage project timelines, stakeholder communications, and deliverables to ensure successful project completion.
- Develop executive dashboards and reports that support data-driven decision-making.
- Conduct organizational assessments and provide recommendations to improve performance and compliance.
- Facilitate meetings, coordinate logistics, and track action items for executive and committee initiatives.
Executive Assistant to EVP/CMO, VP/ACMO-CRHP, VP of System Quality and Patient Safety, and VP of Medical Practice Operations
Columbus Regional Hospital
05.2021 - 05.2023
- Coordinated physician recognition events, including Doctors' Day and Years of Service celebrations, ensuring seamless execution and positive attendee experiences.
- Managed complex calendars and schedules for four senior executives, balancing competing priorities and organizational needs.
- Organized physician recruitment visits, including travel arrangements, interview schedules, meeting logistics, and candidate support.
- Prepared executive presentations, reports, communications, and meeting materials for leadership teams.
- Supported organizational reporting initiatives through data analysis and performance tracking.
Front Office Specialist
Columbus Regional Health Physicians – MyCare Family Medicine
09.2020 - 05.2021
- Registered patients, coordinated appointment scheduling, and managed provider calendars.
- Assisted with referrals, patient communications, and administrative support functions.
- Utilized Epic EMR to support patient care and office operations.
Executive Assistant to CFO and VP, Growth and Strategic Planning
Columbus Regional Hospital
09.2017 - 08.2020
- Coordinated leadership retreats, physician engagement events, community outreach activities, and organizational meetings.
- Managed logistics, communications, scheduling, and support activities for executive-level events and initiatives.
- Developed financial tracking tools supporting management of a $2.7 million budget.
- Conducted market research and competitive analyses to support strategic planning initiatives.
- Streamlined event planning processes, improving efficiency and consistency across departments.
Legal Assistant to Deputy Prosecutor
Bartholomew Prosecutor's Office
04.2002 - 09.2017
- Provided administrative and legal support to the Deputy Prosecutor.
- Drafted, reviewed, and edited legal correspondence and documentation.
- Managed schedules, appointments, and case-related communications.
- Served as a liaison between attorneys, law enforcement agencies, governmental offices, and the public.
- Responded to information requests and maintained confidential legal records.
Education
Bachelor of Science - Business Administration
Indiana Wesleyan University
01-2019
Associate Degree - Criminal Justice
Indiana University–Purdue University Indianapolis (IUPUI)
01-2001
Skills
Event Coordination & Logistics
Operations Management
Project Management
Executive & Administrative Support
Customer Service & Guest Relations
Vendor & Stakeholder Coordination
Meeting & Event Planning
Schedule & Calendar Management
Inventory & Resource Coordination
Database Management
Process Improvement
Team Collaboration
Problem Resolution
Strategic Planning
Microsoft Office Suite
Accomplishments
- 20+ years of experience coordinating operations, projects, meetings, and special events.
- Supported executive leadership across a $450 million healthcare organization.
- Successfully planned and executed physician recognition programs, leadership retreats, recruitment activities, and community events.
- Developed executive reporting tools and dashboards to support strategic decision-making.
- Established collaborative relationships across departments, vendors, physicians, and community partners.
- Six Sigma Green Belt certified with a proven track record of process improvement and operational excellence.
Certification
Six Sigma Green Belt | 2019
Timeline
Clinical Quality Coordinator
Columbus Regional Hospital
05.2023 - Current
Executive Assistant to EVP/CMO, VP/ACMO-CRHP, VP of System Quality and Patient Safety, and VP of Medical Practice Operations
Columbus Regional Hospital
05.2021 - 05.2023
Front Office Specialist
Columbus Regional Health Physicians – MyCare Family Medicine
09.2020 - 05.2021
Executive Assistant to CFO and VP, Growth and Strategic Planning
Columbus Regional Hospital
09.2017 - 08.2020
Legal Assistant to Deputy Prosecutor
Bartholomew Prosecutor's Office
04.2002 - 09.2017
Associate Degree - Criminal Justice
Indiana University–Purdue University Indianapolis (IUPUI)
Bachelor of Science - Business Administration
Indiana Wesleyan University