Summary
Overview
Work History
Skills
Timeline
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Melissa Taylor

Noblesville,IN

Summary

Offering solid foundation in communication and relationship-building, eager to learn and develop in dynamic sales environment. Delivers willingness to quickly acquire essential sales techniques and industry knowledge. Ready to use and develop interpersonal and sales skills in Sales Correspondent role.

Overview

41
41
years of professional experience

Work History

Receptionist

Hare Chevrolet
09.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Organized, maintained and updated information in computer databases.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Owner/Operations Manager

Desert Estate Liquidators
06.2011 - 12.2023
  • Managed successful estate sales for diverse types of assets, including real estate, vehicles, and antiques.
  • Formulated plans for condensing, displaying and cataloging client estates.
  • Assisted clients with post-estate procedures, such as shipping arrangements or property transfers, ensuring a seamless transaction experience.
  • Educated potential buyers on the value of items through detailed descriptions in both verbal presentations and written materials.
  • Appraised merchandise before sale and assembled merchandise in lots according to estimated value of individual pieces or type of article.
  • Developed personalized sales strategies tailored to individual client needs resulting in higher satisfaction and increased repeat business.
  • Met with sellers to review property and items for sale.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Negotiated prices, terms of sales and service agreements.
  • Met existing customers to review current services and expand sales opportunities.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Manager of Operations

Sweethearts Cafe
10.2020 - 11.2022
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.

Senior Marketing Manager

Schwans
05.1984 - 07.1999
  • Managed vendor relationships effectively to ensure timely delivery of products/services while maintaining budget constraints.
  • Managed a team of marketing professionals, resulting in increased productivity and project success rates.
  • Collaborated with sales teams to develop targeted materials for prospective clients, resulting in higher conversion rates.
  • Mentored junior staff members on best practices for marketing strategy development and execution.
  • Identified potential markets to capitalize on underserved areas.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.

Skills

  • Time management
  • Telephone skills
  • Verbal and written communication
  • Service-oriented mindset
  • Phone etiquette
  • Positive and professional
  • Customer service
  • Problem-solving
  • Visitor and customer relations
  • Conflict resolution

Timeline

Receptionist

Hare Chevrolet
09.2024 - Current

Manager of Operations

Sweethearts Cafe
10.2020 - 11.2022

Owner/Operations Manager

Desert Estate Liquidators
06.2011 - 12.2023

Senior Marketing Manager

Schwans
05.1984 - 07.1999

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Melissa Taylor