Melissa Watson
Farmland
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Lawn Care Business Owner
Family Mowing
04.2020 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
Treasurer\Secretary
Faith Builders Promotions
04.2018 - 05.2020
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Advised management regarding significant expenditures to keep operations in line with budget limitations.
- Worked with a number executives to create annual budget and track actual expenses against projected expenses.
Laborer
Pro Resources Staffing Services
05.2014 - 06.2015
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Moved and cleared debris from work sites to dispose of in designated areas.
Walmart Remodel Supervisor
People Ready Temp Agency
10.2013 - 08.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
Laborer
General Motors Co
03.2010 - 05.2011
- Loaded and unloaded materials onto trucks and trailers.
- Managed safe and efficient use of tools and equipment on construction sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used variety of hand and power tools to complete tasks.
- Followed instructions and safety protocols while operating machinery and equipment.
Collector
Sallie Mae
03.2006 - 12.2010
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
Shift Leader\ Cashier
Menards
05.2002 - 07.2005
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Shift Manager \ Cook \ Driver
Pizza Hut
11.1999 - 05.2002
- Trained and mentored new employees to maximize team performance.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
- Prepared and served various food items in fast-paced environment.
Education
Associate of Applied Science - Healthcare Specialist
Ivy Tech Community College of Indiana
Muncie, IN05-2019
High School Diploma -
Southside High School
Muncie, IN06-2001
Skills
- Industry software applications
- Insurance billing procedures
- Healthcare coding
- Patient check-in
- Complaint resolution
- Account updating
- Scheduling
- Route management
Certification
Medical Office Administration
Dementia Care
Phlebotomy Technician
CPR\AED
Languages
English
Full Professional
Timeline
Lawn Care Business Owner
Family Mowing
04.2020 - Current
Treasurer\Secretary
Faith Builders Promotions
04.2018 - 05.2020
Laborer
Pro Resources Staffing Services
05.2014 - 06.2015
Walmart Remodel Supervisor
People Ready Temp Agency
10.2013 - 08.2014
Laborer
General Motors Co
03.2010 - 05.2011
Collector
Sallie Mae
03.2006 - 12.2010
Shift Leader\ Cashier
Menards
05.2002 - 07.2005
Shift Manager \ Cook \ Driver
Pizza Hut
11.1999 - 05.2002
Associate of Applied Science - Healthcare Specialist
Ivy Tech Community College of Indiana
High School Diploma -
Southside High School