Summary
Work History
Education
Skills
Languages
References
Timeline
Generic
Melissa Xavier

Melissa Xavier

Dubai

Summary

Drive - management professional with 14 years of experience in customer service and administration. Team leader with the ability to initiate/manage cross-functional teams and projects. Confident and motivated to achieve a given task within a suitable time period without compromising on the quality of the work.. Excellent interpersonal communication skills, professional approach with prioritization skills and an outstanding communicator and decelerator.

Work History

Executive Assistant - Director

A91 Partners
Mumbai
  • Provided administrative support to the Executive Director, including scheduling meetings, managing correspondence, and preparing reports
  • Organized meetings and events in support of the Executive Director's goals
  • Directed all aspects of human resources including recruitment, hiring, training, onboarding, employee relations, compensation and benefits administration
  • Facilitated communication between staff members and executive leadership
  • Coordinated travel arrangements for the Executive Director's team.

Senior Cabin Crew

Jet Airways
Mumbai
  • Responsible for the safety and comfort of passengers
  • Training newer staff and assuring they are on point when it comes to company procedures
  • Ensure that customers are consistently provided with the highest quality of customer service through inspired management of crew members
  • Ensure customer complaints in the respective cabins are fully investigated, managed effectively, documented and appropriate service recovery is applied
  • Leading the on-board team as a Cabin Supervisor
  • Highly trained on Safety Emergency Procedures, General Medical Training, Security and Service
  • Demonstrating safety procedures, going over evacuation plans in case of emergency.

HR Assistant

Jet Airways
Mumbai

HR Assistant

Holiday Inn
Mumbai

Education

Bachelor Of Commerce -

Mumbai University

KHDA Approved Level 3 Diploma For Children's Workforce ( Early Years Educator) - Early Childhood Education

National Academy
Dubai, UAE

Skills

  • Business Administration
  • Confident Communication
  • Critical Thinking
  • Team Player
  • Dependant and Dedicated
  • Computer skills
  • Customer Service

Languages

  • English, Native
  • Hindi, Advanced
  • Marathi, Advanced

References

Shall be shared upon request

Timeline

Executive Assistant - Director

A91 Partners

Senior Cabin Crew

Jet Airways

HR Assistant

Jet Airways

HR Assistant

Holiday Inn

Bachelor Of Commerce -

Mumbai University

KHDA Approved Level 3 Diploma For Children's Workforce ( Early Years Educator) - Early Childhood Education

National Academy
Melissa Xavier