Melita Fernandes
GOA
Summary
Skilled Customer Service Agent with a background in managing customer inquiries, resolving complaints and promoting company products. Abilities include strong communication skills, problem-solving capabilities, and high-level multitasking.
Overview
8
8
years of professional experience
Work History
Accountant
Sleek Hong Kong Pty Ltd
Remote
08.2024 - Current
- Managed monthly financial reports and reconciliations for multiple accounts.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
Cabin Attendant
Qatar Airways
Doha
12.2023 - 05.2024
- Ensured passenger safety through thorough pre-flight checks and compliance protocols.
- Managed in-flight services, including meal distribution and beverage offerings, efficiently.
- Demonstrated knowledge of emergency procedures during safety briefings for passengers.
Senior Accountant
Valenta BPO Solutions Pvt Ltd
Bengaluru
12.2019 - 11.2023
- Prepared and reviewed financial statements, ensuring accuracy and completeness.
- Assisted in training team members to improve team efficiency and Delivered excellent client support, resolving issues promptly.
Customer Service Executive
Santa Cruz 'Tech
Goa
03.2018 - 11.2019
- I handled a high volume of customer inquiries, delivering timely and effective solutions.
- Provided technical assistance and troubleshooting for a variety of products and Maintained a high customer satisfaction rate through exceptional communication and problem-solving skills.
Education
Bachelor of Commerce -
St. Xavier's College
05.2017
12th Grade - Commerce
St. Francis Xavier's Higher Secondary School
05.2014
10th Grade -
St. Francis Xavier's High School
05.2012
Skills
- Customer Service
- Ability to work Under Pressure
- Ability to work in team
- Accounts reconciliation
- Time management
- Attention to detail
Personal Information
Date of Birth: 08/20/96
Hobbies and Interests
- Swimming
- Traveling
Languages
- English
- Hindi
- Konkani
Height Cm
160
Timeline
Accountant
Sleek Hong Kong Pty Ltd
08.2024 - Current
Cabin Attendant
Qatar Airways
12.2023 - 05.2024
Senior Accountant
Valenta BPO Solutions Pvt Ltd
12.2019 - 11.2023
Customer Service Executive
Santa Cruz 'Tech
03.2018 - 11.2019
Bachelor of Commerce -
St. Xavier's College
12th Grade - Commerce
St. Francis Xavier's Higher Secondary School
10th Grade -
St. Francis Xavier's High School