Mellisa Short
Liberty
Summary
Experienced Assistant Manager specializing in employee development, merchandise restocking, and daily operations management. Expertise in resolving customer inquiries and implementing effective sales strategies to drive business growth.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Kohls Department Store
Richmond
10.2011 - 10.2025
- Assisted in managing daily store operations and employee schedules.
- Monitored inventory levels and organized restocking of merchandise.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Conducted performance evaluations for team members to improve service quality.
- Collaborated with department leaders to optimize sales strategies and promotions.
- Enforced store policies and procedures to maintain a safe shopping environment.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Skills
- Employee training
- Customer service
- Team collaboration
- Store operations
- Merchandise restocking
- Orientating and training
- Employee engagement
- Staff training and development
- Money handling
- Customer service and satisfaction
- Adaptability and flexibility
- Recruiting and interviewing
- Retail operations management
- Staff supervision
- Workload management
- Staff development
- Customer relations
Timeline
Assistant Manager
Kohls Department Store
10.2011 - 10.2025