Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Melodie Thompson

Anderson,IN

Summary

Dynamic Senior National Accounts Manager with a proven track record at Envois Surgical, excelling in strategic planning and relationship management. Expert in contract negotiations and CRM proficiency, driving revenue growth and enhancing client satisfaction. Recognized for cultivating partnerships and mentoring teams, fostering a culture of professionalism and adaptability.

Experienced with national account management and driving client satisfaction through tailored solutions. Utilizes strategic insights and effective negotiation to enhance business outcomes. Track record of fostering long-term client relationships and team collaboration to achieve organizational goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

49
49
years of professional experience

Work History

Senior National Accounts Manager

Envois Surgical ( DJO Surgical )
06.2015 - Current
  • Developed and executed strategic account plans to enhance client relationships and drive business growth.
  • Led cross-functional teams to deliver tailored solutions that addressed customer needs and market trends.
  • Analyzed market data to identify opportunities for product expansion and competitive positioning strategies.
  • Cultivated partnerships with key stakeholders to ensure alignment on sales initiatives and promotional activities.
  • Mentored junior account managers, fostering professional development and enhancing team performance metrics.
  • Implemented CRM tools to streamline account management processes, improving communication and tracking efficiency.
  • Negotiated contracts with national accounts, ensuring favorable terms while maintaining strong customer satisfaction levels.
  • Conducted regular business reviews with clients, assessing performance against goals and identifying areas for improvement.
  • Managed complex contract negotiations, resulting in long-term partnerships and increased profitability for the company.
  • Maintained a comprehensive understanding of industry trends and market dynamics, ensuring the company remained competitive in a rapidly evolving business landscape.
  • Evaluated competitive landscape regularly, adjusting pricing strategies accordingly to maximize revenue potential.
  • Developed and maintained strong relationships with key decision-makers to ensure continued business growth.
  • Tracked sales data to assess trends and make proactive strategy changes.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Set and achieved company defined sales goals.
  • Recorded accurate and efficient records in customer database.
  • Developed, maintained and utilized diverse client base.
  • Monitored service after sale and implemented quick and effective problem resolutions.

National Accounts Associate

Zimmer/Biomet
09.1997 - 06.2015
  • Managed national account relationships to ensure effective communication and resolution of client inquiries.
  • Analyzed sales trends and customer data to identify opportunities for revenue growth and account expansion.
  • Coordinated cross-functional teams to implement strategic initiatives that enhanced client satisfaction and loyalty.
  • Developed and maintained comprehensive account plans to align with client's business objectives and needs.
  • Assisted in the onboarding process for new national accounts, seamlessly transitioning them into the company''s systems and processes.
  • Negotiated prices, terms of sales and service agreements.

Business Office Associate

Woodlawn Hospital
02.1994 - 09.1997
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Also received and maintained while employed my State EMT License .

Customer Service Manager

Wilts/Scotts Grocery
10.1976 - 09.1996
  • Led customer service team to enhance client satisfaction and retention strategies.
  • Developed training programs for staff, improving service delivery and operational efficiency.
  • Implemented customer feedback systems, driving improvements in service processes and product offerings.
  • Analyzed performance metrics to identify trends and optimize service workflows for increased productivity.
  • Mentored junior staff on effective communication techniques, fostering a collaborative work environment.
  • Oversaw budget management for customer service operations, aligning resources with organizational goals.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Business Administration And Human Resources

Indiana Wesleyan University
Marion, IN
03-2015

High School Diploma -

Rochester High School
Rochester, IN
05-1977

Skills

  • Customer engagement
  • Relationship management
  • Territory management
  • Business growth and retention
  • Pricing strategy
  • Contract negotiations
  • Self motivation
  • Interpersonal skills
  • Professionalism
  • Adaptability

Interests

  • Music- I have played the piano since I was 5 and have played as support for contemporary church group prior to moving to Anderson 8 years ago I still love and support music and the programs they provide for ongoing education
  • Ebike - my husband and I ride our E bikes regularly for enjoyment and outside activity
  • I am a passionate "plant" lady and enjoy my summer - planting and yard work

Timeline

Senior National Accounts Manager

Envois Surgical ( DJO Surgical )
06.2015 - Current

National Accounts Associate

Zimmer/Biomet
09.1997 - 06.2015

Business Office Associate

Woodlawn Hospital
02.1994 - 09.1997

Customer Service Manager

Wilts/Scotts Grocery
10.1976 - 09.1996

Business Administration And Human Resources

Indiana Wesleyan University

High School Diploma -

Rochester High School

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Melodie Thompson