Summary
Overview
Work History
Education
Skills
Timeline
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Melody Milligan

Kendallville

Summary

Accomplished professional with expertise in customer service and inventory management, honed at Kendallville Public Library. Proven track record in enhancing team performance and achieving cost savings. Adept at problem-solving and effective communication, leveraging critical thinking to drive results. Recognized for leadership and training abilities, consistently exceeding expectations and fostering positive relationships.

Overview

13
13
years of professional experience

Work History

Home Maker

Myself
Kendallville
10.2012 - Current
  • Managing household care for children and spouse, including cleaning and upkeep.
  • Managing household income and budget planning.
  • Planning and preparing meals every day.
  • Teaching small children life skills daily.
  • Managed time effectively to ensure tasks were completed on schedule, and deadlines were met.
  • Achieved cost savings by developing functional solutions to problems.
  • Managed household errands and other essential duties.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Circulation Librarian

Kendallville Public Library
Kendallville
06.2025 - 09.2025
  • Facilitated patron access to library resources and services.
  • Managed circulation desk operations during peak hours.
  • Oversaw inventory management of library materials.
  • Assisted patrons with inquiries regarding library services.
  • Located requested books on shelves for library patrons.
  • Provided assistance with technology access such as printing or scanning documents.
  • Served as a resource for patrons seeking information about local events or services.
  • Managed the circulation desk, assisting patrons with check-ins and check-outs of library materials.
  • Helped new patrons understand library services, policies and layout.
  • Transported and reimplemented AV equipment and verified functionality following moves between locations to optimize performance.

Sales Representative

Direct Demos & Merchandising
Fort Wayne
06.2024 - 04.2025
  • Engaged customers through product demonstrations and persuasive presentations.
  • Developed strong relationships with retail partners to enhance brand visibility.
  • Conducted market research to identify customer preferences and trends.
  • Trained new sales staff on product knowledge and effective sales techniques.
  • Developed key customer relationships to increase sales.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Researched competitors' products, prices, and sales techniques.
  • Identified opportunities for cross-selling additional products and services.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Replenished and arranged items to maintain appearance.

Assistant Manager

Shoe Sensation
Kendallville
08.2022 - 02.2024
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Established processes for monitoring customer satisfaction levels.
  • Coordinated with other departments to ensure a smooth flow of operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Assisted in the development of operational strategies to ensure efficient, productive operations.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Ensured compliance with safety regulations and company policies.
  • Resolved conflicts between team members in an effective manner.
  • Managed customer service inquiries and complaints in a timely manner.
  • Communicated regularly with customers to gain insights into their needs.
  • Maintained up-to-date knowledge of the company's products and services.
  • Completed thorough opening, closing, and shift-change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities, and goals.

Education

High School Diploma -

Standish-Sterling Central High School
Standish, MI
06-2010

Some College (No Degree) - Early Childhood Education

Bay City ISD
Bay City, MI

Some College (No Degree) - Agricultural Science

Bay City ISD
Bay City, MI

Skills

  • Attention to detail
  • Quality assurance
  • Clerical support
  • Data management
  • Time management
  • Self-directed
  • Critical thinking
  • Problem solving
  • Google Drive
  • Planning
  • Friendly, positive attitude
  • Recordkeeping
  • Leadership
  • Microsoft Word
  • Customer service
  • Basic math
  • Inventory management
  • Training and development
  • Team collaboration
  • Effective communication
  • Microsoft office
  • Excellent communication
  • Multitasking Abilities
  • Verbal communication

Timeline

Circulation Librarian

Kendallville Public Library
06.2025 - 09.2025

Sales Representative

Direct Demos & Merchandising
06.2024 - 04.2025

Assistant Manager

Shoe Sensation
08.2022 - 02.2024

Home Maker

Myself
10.2012 - Current

High School Diploma -

Standish-Sterling Central High School

Some College (No Degree) - Early Childhood Education

Bay City ISD

Some College (No Degree) - Agricultural Science

Bay City ISD

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Melody Milligan