Melody Chrysoprasus Karyamsetty

• Organized and led retreats focused on yoga, meditation, and self-care, providing participants with a rejuvenating experience.
• Delivered consistent high-quality instruction across various class formats such as Hatha Yoga, Vinyasa Flow, AstangaYoga, and Yin Yoga.
• Managed health fair activities to expose customers to health and wellness businesses.
• Conducted workshops on special topics such as prenatal Pilates or rehabilitation exercises to expand client knowledge base.
• Developed customized yoga programs for clients with specific health concerns, improving their overall wellbeing.

Skills:
HR Operations · Talent Acquisition · Payroll Management · Employee Engagement · HR Policies · Grievance Handling · Process Improvement · HRMS · Compliance · Workforce Analytics

• Managed end-to-end HR operations including onboarding, payroll, benefits, and employee relations for multiple business units.
• Acted as the primary point of contact for policy clarifications and grievance resolution, ensuring compliance with labor laws and company standards.
• Led process improvements using Kaizen and Lean methodologies, reducing resolution time and improving employee satisfaction.
• Partnered with managers to support talent acquisition and performance management initiatives.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
• Involved in mentoring new hires, assisting performance management, liaise with managers to determine training needs and schedule training sessions.
• Receive & log all queries received through phone & email in Panorama / Trouble Ticketing tool. Responsible to work on Ticketing to resolve the queries received from the employee.
• Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc. Adhere to defined processes and ensure delivery in accordance with set quality standards.
• Resolves escalations from internal business partners and customers including senior level leadership.
• Interprets and communicates effectively as a Subject Matter Expert in HR policies to employees(Amazonians) and acts as the primary information source .

Skills:
Quality Auditing · Root Cause Analysis · HR Compliance · Coaching & Feedback · Training & Development · Data Analysis ·

• Conducting Quality mini huddles and 1:1s and New hire orientation sessions.
• Performing Quality audits and ensure that user expectations are met and improve service level agreements (SLAs)..
• Leading and developing a team of 20 or more Associates responsible for the overall direction, performance management, coordination and evaluation of the team and manage the team and ensure high service delivery and execution.
• Continuous Improvement Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
• Conduct seminars, workshops, and individual training sessions.
• Responsible for the audits of contacts (phone, ticket and case) and providing actionable, specific feedback to associates to assist them in their growth.
• Through coaching and support sessions tailoring their feedback conversations to the leadership principles and Employee Services tenets.
• Through contact auditing and analysis advocate for the customer experience, examine gaps and propose solutions. By using contacts data, and determine the effectiveness of team initiatives, help design and build content for training and the knowledge-base and work hand in hand with Associates and Team Managers in driving quality in the organization.
• Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.

Skills:
Employee Query Resolution · Recruitment Support · Payroll Queries · HR Policy Communication · Onboarding · Performance Management Support

• Resolved employee inquiries regarding payroll, attendance, and benefits with a focus on accuracy and timeliness.
• Supported hiring managers with recruitment coordination, onboarding formalities, and performance documentation.
• Managed 70+ inbound and outbound queries through phone email and chat from the employees per day
• Assisted in developing and communicating HR policies and HR procedures.
• Boosted client satisfaction rates by actively listening to concerns and addressing issues promptly.
• Providing business visa and employment verification letters to US associates.
• Enhanced company reputation by consistently delivering top-quality work within tight deadlines.
• Reduced errors in deliverables by implementing rigorous quality assurance measures throughout all stages of project execution.
• Maximized productivity with efficient time-management techniques and prioritization of tasks.
• Participated in recruitment and selection process for new hires.

Skills:
Onboarding & Induction · HR Data Management · Attendance & Leave Tracking · Compliance & Background Verification · Recruitment Coordination

• Provided HR support by maintaining employee records, monitoring attendance, and coordinating interviews and induction programs.
• Assisted in background verification and compliance documentation.
• Providing employment verification letters to current and ex employees.
• Ensured smooth onboarding and offboarding processes to improve employee engagement and retention.
• Assisted in managing HR budget allocations, optimizing resources for maximum impact across various functions within the department.
• Developed comprehensive HR policies to ensure compliance with legal regulations and industry best practices.
• Coordinated benefits administration tasks, effectively communicating updates to employees while maintaining confidentiality standards.
• Implemented efficient record-keeping systems, ensuring easy access to critical documents while adhering to data privacy requirements.
• Enhanced employee satisfaction by implementing effective talent acquisition strategies.
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
• Organized new employee orientation schedules for new hires.
• Processed employee termination paperwork at direction of supervisory staff.