MELVIN NICHOLAS KARRAS

Results-driven Banking and Customer Relationship Professional with over 6 years of experience in customer service, credit card operations, banking services, fraud management, sales, and customer retention. Experienced in handling High Net Worth Individual (HNI) customers, resolving complex customer concerns, managing escalations, raising and tracking service requests, and driving customer satisfaction. Strong communication, problem-solving, and relationship management skills with a proven ability to work in high-volume, target-driven environments.

• Awarded 'Best Agent – Premium Voice' at the Axis Bank Annual Awards Function as the Mountain Movers Winner – H2 FY 2024–25, recognizing outstanding performance, exceptional customer service, consistent achievement of business objectives.
• Demonstrated expertise in customer relationship management, complaint resolution, fraud handling, and service recovery while consistently delivering superior customer experiences.
• Proven ability to effectively manage customer escalations, resolve complex issues, and coordinate with cross-functional teams to ensure timely resolution.
• Strong sales acumen with experience in identifying customer needs, cross-selling banking products, and driving business growth while maintaining high customer satisfaction.
• Excellent communication, interpersonal, analytical, and problem-solving skills with the ability to build lasting customer relationships.
• Adaptable, detail-oriented, and highly organized professional capable of multitasking and thriving in fast-paced, target-driven banking environments.

• English
• Hindi