Summary
Overview
Work History
Education
Skills
Languages
EXPERIENCE (INTERNATIONAL VOICE)
Hobbies and Interests
Timeline
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Melvin Prabakaran

Melvin Prabakaran

Madurai

Summary

Dynamic customer service professional with a proven track record at ResultsCX, excelling in problem-solving and communication. Adept at utilizing CRM software to enhance customer satisfaction and resolve inquiries effectively. Recognized for adaptability and teamwork, consistently delivering exceptional service and fostering positive client relationships.

Overview

4
4
years of professional experience

Work History

Member Service Representative

ResultsCX
Banglore
10.2025 - 06.2026
  • Answered inbound customer calls with professionalism and courtesy.
  • Assisted customers in resolving product inquiries and service issues.
  • Utilized CRM software to log customer interactions and documentation.

Customer Support Specialist

Startek
Banglore
06.2022 - 09.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained updated knowledge through continuing education and advanced training.

Education

BBA - Aviation management

Madurai Kamaraj University
Madurai, India
01.2022

Skills

  • Problem-solving
  • Adaptability
  • Teamwork
  • Communication
  • Leadership
  • Customer service
  • CRM software

Languages

Tamil, English, Kanada, Malayalam.

EXPERIENCE (INTERNATIONAL VOICE)

  • COMPANY : RESULTS-CX
  • ROLE : EXCEPTIONAL CUTOMER SUPPORT AS A MEMBER SUPPORT SERVICE REPRESENTATIVE (VOICE)
  • PROCESS : OPTUM SOLUTRAN 2025-2026

Hobbies and Interests

Bike riding, Traveling, Cooking

Timeline

Member Service Representative

ResultsCX
10.2025 - 06.2026

Customer Support Specialist

Startek
06.2022 - 09.2023

BBA - Aviation management

Madurai Kamaraj University
Melvin Prabakaran