Mohammed Imran Memon
Digital Account Manager || Key Account Manager
SK, Canada
Summary
I am eager to build a career with a dynamic managed organization that will provide ample opportunities to grow and reflect high standards of performance in any assignment given thereby ensuring organization and personal growth. I have been working in a client facing role since the beginning of my career . I have been associated with multinational companies for 9 years. I have exposure of working with clients from more than 20 countries. Most of the projects I have managed are of: Website development, application development, digital marketing, artificial intelligence, augmented reality, virtual reality and machine learning. Ticket sizes of projects falls between $25,000 to $150,000.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Digital Account Manager
Galaxy Weblinks
01.2022 - Current
- Establish relationships and engage at executive levels within assigned accounts to identify and sell services direct to the company's most strategic and complex named accounts.
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Strong customer interaction at the Sr. Management level with support on forming a relationship with C level contacts within these accounts.
- Build up strategic contacts with CIO, CEO, Managing Director and Executive Level decision making members.
- Carry a revenue quota to meet or exceed sales targets and demonstrate continuous progress towards achieving account strategies.
- Identify, develop, execute, and maintain account strategies to increase the revenue of the company.
- Establish and maintain close relationships with internal Presales team, support team , Marketing department & Management team to access and leverage from appropriate internal resources.
- Enable customer success team productivity by supporting streamlining and continuous maintenance of customer success tools and assets like CRM, Jira, playbooks, dashboards, and other templates and support scaling by suggesting optimizations, automation, eliminating redundancies, etc.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Serve as the link of communication between key customers and internal teams.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics. Operate as the primary point of contact for key account stakeholders
- Assisting Delivery managers to balance the workload as per the available resources and getting the job done.
Assistant Manager of Business Development
Hidden Brains Infotech Pvt Ltd
01.2020 - 01.2022
- Implementing business development activities, attending to all relevant business opportunities in International Market for IT Software Industry
- Managing inbound leads
- Involved into Business Development Life Cycle, mainly focusing on areas like Cold Calling, client Interaction & International Business Development
- Effectively, converting the leads into prospective clients
- Interact with C-Suite Level, & Top Decision makers of the Company
- Attend and explain the customer/prospect contact towards achieving agreed business aims, including costs and sales
- A demonstrated successful portfolio of income-generating projects within the business-development field
- Identifying client needs, proposing solutions and furnishing clients with all required information about the organization, service offerings etc
- Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, & client satisfaction
- Involved in to complete SDLC Support and handle Multiple Clients across the Globe.
Key Account Manager
BlurbPoint Media Private Ltd
08.2019 - 01.2020
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Serve as the link of communication between key customers and internal teams
- Strategic planning to improve clients retention
- Experience in people management along with clear communication with the client and internal team
- Collaborating with sales team to maximize profit by up-selling or cross- selling
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Working with design, sales team, creative, advertising, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met.
Business Head
Escrow Web Solutions
12.2017 - 07.2019
- Project management, time and resource allocation
- Leading the Team of 3 BDEs
- Timely project reporting to the client
- Regular meetings with Project Managers follow up and feedback
- Ability to manage escalations and issue resolution
- Experience in people management along with clear communication with the client and internal team
- Delivering and communicating add-on features solutions to clients
- Working with the team to ensure delivery of client expectations and ensuring the solution is right and is client quality.
Business Development Executive
IFlair Web Technologies
05.2017 - 12.2017
- Generate the leads through cold calling & social networking
- Find out relevant business opportunity through Freelancer portals
- Bid on portals like Upwork, freelancer, PPH etc and send proposal to clients
- Following up New Business Opportunities and Setting up Meeting
- Email Marketing
Client Relationship Executive
Vodafone
04.2014 - 04.2017
- Chief responsibilities pertain to Business Operation which includes backend processing of business sourced by the channel partners from Ireland and dealing with third party along with internal clients
- I worked for porting team which deals with portability of customers in Ireland
- Handled the team of 8 people for last one year
- There are 8 different sub processes in porting and I worked in six out of them
- Handling operations of concerned department i.e
- Order and it's processing for system & network related tasks for Number portability across Ireland
- Resolving customers query through E-mails and calls
- Constant communication with customers and internal agents
- Pro-actively ask customers about the services and issues if they have any
- Resolved internal agents query regarding porting.
Education
Post Graduate Diploma in Business Management -
SLIMS, Somlalit Institute of Business Management
04.2012 - 04.2014
Bachelors of Computer Applications-BCA - Computer And Information Sciences
HLICA
04.2009 - 04.2012
HSC - Commerce
Skills
Verbal and written communication
undefinedTimeline
Digital Account Manager
Galaxy Weblinks
01.2022 - Current
Assistant Manager of Business Development
Hidden Brains Infotech Pvt Ltd
01.2020 - 01.2022
Key Account Manager
BlurbPoint Media Private Ltd
08.2019 - 01.2020
Business Head
Escrow Web Solutions
12.2017 - 07.2019
Business Development Executive
IFlair Web Technologies
05.2017 - 12.2017
Client Relationship Executive
Vodafone
04.2014 - 04.2017
Post Graduate Diploma in Business Management -
SLIMS, Somlalit Institute of Business Management
04.2012 - 04.2014
Bachelors of Computer Applications-BCA - Computer And Information Sciences
HLICA
04.2009 - 04.2012
HSC - Commerce
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