Salesforce - Cloud technology
Hi, I’m
Menaka Murugeshan
Senior Salesforce QA
Mumbai
Summary
Certified Salesforce QA Lead, Scrum Master, Product Owner, and Business Analyst with over 12 years of experience in banking, telecommunications, and real estate, specializing in test planning, strategy development, and defect management. Skilled in Sales Cloud, Service Cloud, JIRA, OATS, and Agile methodologies, with a reputation for strong communication, innovation, and leadership. Certified in Scaled Agile, Salesforce Administration, ISTQB Foundation, and MSCRM. Holding a valid B1/B2 U.S. Visa and prepared to enhance your team's performance and success.
Overview
14
years of professional experience
3
years of post-secondary education
6
Salesforce QA
2
Salesforce Business Analyst
2
Scrum Master
Work History
Shiftlogic.io
Salesforce QA Lead/Agile Scrum Master
2 2024 - Current
Job overview
- Successfully implemented Agile methodologies across 5+ teams, resulting in a 30% improvement in project delivery times and a 20% increase in team productivity.
- Managed Jira board for 3+ teams, achieving a 25% increase in task tracking efficiency and a 15% reduction in project delays.
- Standardized Agile practices across 3+ projects, leading to a 35% improvement in workflow consistency and a 20% reduction in project bottlenecks.
- Trained and coached over 20 team members and stakeholders in Agile methodologies, leading to a 40% increase in Agile adoption and a 25% improvement in team collaboration.
- Facilitated Agile retrospectives, resulting in a 30% increase in team efficiency and continuous improvement initiatives.
- Ensured alignment with Agile practices for 3+ cross-functional teams, resulting in a 25% increase in project goal alignment and a 15% improvement in cross-team communication.
- Successfully led 3 SCRUM teams, ensuring all projects were delivered within the agreed timelines and scope, achieving a 95% on-time delivery rate.
- Facilitated SCRUM ceremonies, contributing to a 30% improvement in operational efficiency and a 20% increase in continuous improvement activities.
- Created and maintained comprehensive project documentation in Confluence, ensuring all stakeholders were informed and engaged, leading to a 25% improvement in stakeholder satisfaction.
- Proactively identified and addressed risks for projects, implementing solutions that mitigated impacts on project timelines and deliverables by 30%.
- Coordinated and prioritized multiple tasks and projects without compromising attention to detail, achieving a 90% success rate in project completion within deadlines.
- Fostered a productive environment where team members felt a sense of ownership and enjoyment in their work, contributing to a 20% increase in overall team morale and success.
Solutiozhere Consulting
QA Lead/Agile Process Coach
12.2022 - 01.2024
Job overview
- Oversaw the QA front, ensuring all deliverables met quality standards and project timelines, resulting in a 98% on-time delivery rate.
- Architected comprehensive QA strategies, driving a 25% improvement in defect detection and resolution efficiency.
- Spearheaded project management initiatives within the Europe SCM domain, ensuring successful client outcomes.
- Secured selection for a visit to the Poland office, providing valuable QA insights for an upcoming project.
- Pioneered a QA process framework that facilitated seamless delivery, resulting in a 30% reduction in post-release defects.
- Established a robust Salesforce QA practice, driving a 15% increase in productivity and enhancing testing efficiency by 10%.
- Ensured alignment with cross-functional teams, improving on-time delivery rates by 15%.
- Actively participated in Agile Scrum ceremonies, including planning, daily stand-ups, and retrospectives, to foster collaboration and drive project success.
- Increased team productivity by reviewing existing workflows and recommending enhancements.
- Optimized test coverage by defining clear test objectives and prioritizing scenarios based on risk assessment.
Areya Technologies
Salesforce QA Lead/Associate Business Analyst
5 2021 - 11.2022
Job overview
- Spearheaded and managed projects for real estate clients in the United States as a Salesforce QA Lead, overseeing the seamless migration of systems from legacy platforms to Salesforce
- Orchestrated a 4-member team for Salesforce technology quality assurance, ensuring smooth product launches and effective collaboration with developers and the business team
- Independently addressed major escalations, engaged directly with external stakeholders, and established a robust Quality Control System with protocols, entry/exit criteria, and specifications for consistent quality
- Collaborated with stakeholders to gather and document business requirements, resulting in a 30% reduction in requirements-related issues and translating needs into functional and technical specifications with a 95% accuracy rate.
- Conducted detailed process mapping to understand workflows, identifying and implementing process leading to a 25% increase in operational efficiency.
- Worked with technical consultants to design solutions that met business requirements, validating solutions through testing and achieving a 98% alignment with business objectives.
- Developed and maintained comprehensive documentation, including business requirements, functional specifications, process flows, and user manuals, enhancing project clarity and reducing documentation errors by 20%.
- Acted as a liaison between business users, project managers, and technical teams, facilitating communication and ensuring stakeholder satisfaction with a 90% positive feedback rate on project progress updates.
- Assisted in developing training materials and conducted training sessions for end-users, resulting in a 40% improvement in user adoption rates and providing ongoing support to resolve issues with a 95% resolution rate.
- Coordinated and participated in testing phases, including unit, integration, and user acceptance testing (UAT), ensuring a 99% issue resolution rate and timely documentation and prioritization of identified issues.
- Supported change management initiatives to ensure the successful adoption of the product, addressing user concerns and providing guidance during the transition, resulting in a 30% reduction in resistance to change and smoother system adoption.
- Communicated requirements, goals, and priorities to stakeholders, ensuring progress towards analytical goals and achieving a 90% satisfaction rate in stakeholder communications.
Quest Software
Salesforce QA Team Lead
08.2016 - 05.2021
Job overview
- Led and mentored 10-member Salesforce QA team in the U.S
- Developed training modules aimed at enhancing team cohesion, resulting in an estimated 30% improvement in team collaboration and synergy
- Implemented robust communication channels for quality control, resulting in a 25% decrease in errors and miscommunications across projects.
Cognizant Technology And Solutions
Trainer/Associate
10.2010 - 08.2016
Job overview
- Commenced employment as a Trainer and later promoted to Associate for exemplary performance on a high-criticality project, demonstrating expertise in Siebel CRM by designing comprehensive test scripts.
Education
SIES College of Arts, Science And CommerceMumbai, India
Bachelor of Science from Computer Science
2005 - 2008 (3 education.years_Label)
Skills
User Story Writing
Defect Management
Cross-Functional Team Leadership
Stake Holder Management
Customer Relationship Management (CRM)
Release Planning and Management
Agile Process Coach
Problem-Solving and Critical Thinking
Attention to Detail
Document Management
Test Strategy Planning
Risk Assessment and Mitigation Planning
Agile/Scrum Expertise
Backlog Management
Global Team management
Team Facilitation
Change Management
Coaching and Mentoring
Business Process Improvement
Certification
Certified Scrum Product Owner
References
Upon Request
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Received the Associate of the Quarter award for mentoring and coaching the team during the migration from Siebel to CPQ, successfully delivering the project with green status.
Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteImportant To Me
Work-life balanceCompany CultureCareer advancementFlexible work hoursWork from home optionPersonal development programsHealthcare benefitsPaid time offSoftware
JIRA - For defect management
Test Rail , HP-QC for test management
Miro for designing wire frames
Confluence for Documentation
Timeline
Certified Scrum Product Owner
07-2024
Certified Scrum Master
04-2024
SCALED AGILE 6.0
01-2024
ISTQB FOUNDATION
02-2023
QA Lead/Agile Process Coach
Solutiozhere Consulting
12.2022 - 01.2024
SALESFORCE CERTIFIED ADMIN
08-2019
Salesforce QA Team Lead
Quest Software
08.2016 - 05.2021
MSCRM
08-2013
Trainer/Associate
Cognizant Technology And Solutions
10.2010 - 08.2016
SIES College of Arts, Science And Commerce
Bachelor of Science from Computer Science
2005 - 2008 (3 education.years_Label)
Salesforce QA Lead/Agile Scrum Master
Shiftlogic.io
2 2024 - Current
Salesforce QA Lead/Associate Business Analyst
Areya Technologies
5 2021 - 11.2022