Mendem Mani Tej

Skilled in AI integration, cloud computing, and automation, with a focus on achieving measurable outcomes. Experience in driving projects that enhance operational efficiency and foster technological advancement. Aiming to contribute to an organization that prioritizes professional development and impactful contributions.

• Professional Data Engineer (Google Cloud)
• Associate Cloud Engineer (Google Cloud)

Newfold Digital

• Created a Dialogflow CX survey bot and integrated it with PEGA API and Genesys.
• Developed a Generative Knowledge Assist agent using HTML data.
• Deployed a Flask application on Cloud Run for Speech-to-Text API transcript generation.
• Implemented summary generation in agent-assist and stored results in BigQuery.

HCA Ask Mary

• Integrated Dialogflow CX chatbot with WebEx and ServiceNow for customer support.
• Created adaptive cards in WebEx for ticket creation, updates, and CSAT survey forms.
• Developed role-based responses using Vertex AI datastores and stored data in BigQuery.
• Configured ServiceNow live agent support within WebEx.

NY Paratransit

• Developed voice-based ride scheduling features in Dialogflow CX for one-way and round-trip bookings.
• Implemented backend logic in Java for retrieving user locations and ride requests.
• Integrated weather API for ride-related weather updates.
• Enabled PIN authentication and recurring trip bookings for user security.

Metrc

• Developed contact flows in AWS using Amazon Connect.
• Integrated Lex bot for state recognition and stored agent information in DynamoDB.
• Created Lambda functions for logical operations within contact flows.

Dallas County CCAI and Translation

• Automated test case generation using botium testing.
• Developed Python scripts for sheet validations and log enhancements.
• Ran SonarQube scans to identify and fix bugs in project files.

Python, Java, SQL, Flask, Vertex AI, Dialogflow CX, Google Cloud (GCP), AWS, Azure, BigQuery, AWS Lambda, DynamoDB, Problem-Solving, Collaboration, Technical Documentation, Stakeholder Communication