MENKA KUMARI
Bengaluru
Summary
Japanese Bilingual Program/Project Manager. A techno-functional Program/Project manager with 14 years’ experience in directing small to large-scale projects and program. Project/Program management role requires high flexibility for serving several different roles effectively. I have gained expertise with experience in managing Team level roles (served as consultant, resource manager, attrition, upscaling/ aspiration and escalation), Hybrid Agile role (meeting project goals applying agile methodologies and non-agile techniques) and Enterprise level roles (Schedule, budget, Cost Price review, SOW, Contract negotiation, revenue consideration and new business opportunities) Experienced Program Manager with background in leading diverse teams to accomplish project objectives. Strengths include strategic planning, process improvement, and stakeholder management. Known for leveraging technical skills to improve organizational efficiency and drive project success. Previous work contribution includes streamlining processes for improved productivity and implementing innovative program strategies that increased overall performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PROJECT MANAGER/ SCRUM MASTER
COGNIZANT
04.2023 - Current
- Responsible for planning and designing the projects and proactively monitoring its progress, resolving issues, and initiating appropriate corrective action
- Developed project assessment protocols for evaluation and improvement
- Maintaining organizational standards of satisfaction, quality, and performance
- Working closely with project sponsor, cross-functional teams, and technical leads to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives
- Responsible for analyzing, evaluating, and overcome project risks, and produce project reports for internal stakeholders and client
- Implementing Project Management best practices and documentation
- Ensured 100% of Scrum activities were tracked, kept up to-date, and reported
- Achievements: Successful delivery of gPTO pilot project before the timeline
- Opened new business opportunity for the similar line of projects in Q3 2023.
Assistant Manager, Business System Analyst
CONCENTRIX
11.2019 - 04.2021
- Worked as Implementation/Deployment Manager for the application which is used to monitor & track productivity of an agent by automatic work allocation
- Managed the team of 20 including technical, functional consultant, business analyst and QA testers
- Managed the execution of a comprehensive deployment plan, including work planning, scheduling, metrics, training and pilots
- Assisted in the construction of product roadmaps with product strategists and acted as the interface between business partners and team
- Worked with 10+ delivery teams, release management, business partners, and other parts of the organization
- Helped project team to set deadlines, resolve issues, and monitor project progress
- Collaborated with all project teams to ensure alignment between deployment related activities
- Completed 35+ deployments cycle of ALL and WPMS on client’s site globally
- Developed business architecture using requirements such as scope, processes, and risk analysis
- Achievements: Added revenue benefit with 35+ deployment globally
- Received the best performer award.
Business Integration and Architect Analyst
ACCENTURE
04.2013 - 04.2019
- Created and implemented PMO best practices, processes, and procedures, ensuring alignment with SDLC and business processes, using Agile methodology
- Created business requirement documents & functional documents
- Spearheaded projects with stakeholders while delivering on 100% of agreed-upon timelines
- Involved in performance, risk, and quality analysis of the project
- Led the onboarding process for new clients and new projects to ensure quick adaptation, resulting in an improvement in new feature engagement rate by 30%
- Created multiple creative solutions to meet the business needs like designed self- service reporting, designed virtual agents to notify/guide end users on required action (cognitive computing)
- Benefits delivered: Revamped and automated internal project reporting solution with “myWizard” to reduce the time and effort for leadership usage
- Provided innovative and automation solutions to the business resulted cost saving.
Internal Communication Specialist
Kelly Services India Pvt Ltd.
- Deputed at client location- General Electric
Marketing Communication Specialist
Acculogix Solutions Pvt. Ltd.
- Deputed at client location- Intel India
Marketing and Public Relation Executive
Mutual Public Relations
Education
Bachelor In Media Science -
West Bengal University (WBUT)
01.2008
Skills
- Project Management
- Governance
- Agile Scrum Master
- PMI Project Methodologies
- Release Planning
- Backlog Prioritization
- Budgeting
- Schedule Planning
- Estimation
- Root Cause Corrective Analysis
- Change Management
- Jira
- Azure DevOps
- Microsoft Excel
- Visio
- MS Project
- Reporting
- Power BI
- Designing
- Unified Modelling Language
- UML
- Database
Certification
- Agile Scrum Master certification by Exin University
- Data Science 360 affiliated by Nasscom, India
- PMP
- Microsoft PL-900
- Power BI
Timeline
PROJECT MANAGER/ SCRUM MASTER
COGNIZANT
04.2023 - Current
Assistant Manager, Business System Analyst
CONCENTRIX
11.2019 - 04.2021
Business Integration and Architect Analyst
ACCENTURE
04.2013 - 04.2019
Internal Communication Specialist
Kelly Services India Pvt Ltd.
Marketing Communication Specialist
Acculogix Solutions Pvt. Ltd.
Marketing and Public Relation Executive
Mutual Public Relations
Bachelor In Media Science -
West Bengal University (WBUT)