MENKA SHOKER
Bengaluru
Summary
Fraud Specialist IV at JP Morgan & Chase with strong project management and customer relationship management skills. Demonstrated ability to enhance user experience and deliver operational insights through strategic planning and effective communication. Successfully led initiatives that improved compliance and streamlined processes, resulting in measurable operational efficiencies.
Overview
2026
2026
years of professional experience
Work History
Fraud Specialist IV
JP MORGAN & CHASE
05.2018 - Current
- Managed FCP India Chat to improve user engagement and satisfaction.
- Oversaw AHR approvals, ensuring adherence to compliance standards and minimizing risk.
- Coordinated SharePoint approvers to streamline document management processes.
- Led various IC projects, including Active Hold Report and Branch Escalation Inbox.
- Developed and analyzed multiple process reports to drive operational insights.
- Handled CTM reports to maintain accurate tracking of metrics.
- Provided subject matter expertise and coaching to enhance batch process efficiency.
Specialist for Time
AEGIS GLOBAL
10.2013 - 04.2018
- Handled 150-200 customer calls and emails daily, ensuring prompt support and resolution maintaining high response quality.
- Managed escalation calls and emails within Helpdesk, resolving issues and improving customer satisfaction.
- Interacted with clients to understand needs and provide tailored solutions.
- Coordinated team and OJT batches, fostering skills development and promoting knowledge sharing.
- Generated innovative ideas, streamlining team processes and enhancing operational workflows.
Client Servicing & Media Relations
PrachaR Media Solutions Pvt. Ltd
2013 - 05.2014
- Coordinated press conferences and special interviews, increasing client visibility among target audiences.
- Managed client relationships across real estate, IT, education, lifestyle, and entertainment sectors, strengthening client satisfaction and retention
- Promoted CCL events, boosting audience engagement and attracting new sponsorship opportunities.
Marketing & Sales – Executive
GIREM (Global Infrastructure Restructuring Environment and Management)
08.2012 - 04.2013
- Executed online marketing strategies that significantly increased brand visibility and reach.
- Managed website content updates to enhance user experience and boost engagement metrics.
- Coordinated national GIREM Leadership Summit, achieving high attendee satisfaction through effective execution.
- Organized national event 'I Won't Honk' to raise awareness and foster community involvement.
Education
Masters of Business Administration - Marketing, Human Resource Management (HRM)
NIME
Punjab, India01-2011
Bachelor Of Commerce -
Sindhi College
Bangalore, India01-2008
Skills
- Fraud prevention systems
- Transaction monitoring
- Internal controls
- Banking operations
- Market analysis
- Project management
- Strategic planning
- Customer relationship management
- Content marketing
- Team collaboration
- Attention to detail
- Multitasking
- Time management
- Problem solving
- Conflict resolution
- Effective communication
Accomplishments
• State Champion In Discuss Throw
• District Winner in Shot-Put Throw
• District Winner in Shot-Put Throw
Outline Declaration
I take a career that commensurate with my abilities and skills. Thrive in Deadline Driven Environment Ability to perform effectively even within a highly pressurized working environment.
Timeline
Fraud Specialist IV
JP MORGAN & CHASE
05.2018 - Current
Specialist for Time
AEGIS GLOBAL
10.2013 - 04.2018
Marketing & Sales – Executive
GIREM (Global Infrastructure Restructuring Environment and Management)
08.2012 - 04.2013
Client Servicing & Media Relations
PrachaR Media Solutions Pvt. Ltd
2013 - 05.2014
Masters of Business Administration - Marketing, Human Resource Management (HRM)
NIME
Bachelor Of Commerce -
Sindhi College