Hi, I’m
Menorah Medavarapu
Senior Product Specialist
Hyderabad
Summary
Dedicated Human Resource Professional with a strong academic background from IIM/upGrad and 3 years of industry experience. Deep understanding of HR operations and a passion for contributing effectively in this field. Eager to leverage knowledge and skills to drive success as a Human Resource Professional.
Overview
3
years of professional experience
2
Certifications
4
Languages
Work History
RevolutBangalore
Support Specialist
01.2024 - 04.2024
Job overview
- Handled and resolved 50+ technical and financial queries
- Effectively resolving around 20 grievances and escalation of the same to the management
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
Think and Learn Pvt. Ltd.Bangalore
Senior Product Specialist
02.2021 - 08.2023
Job overview
- Trained and provided coaching to 25 junior team members in acquiring better skills related to the process along with Troubleshooting issues
- Experience in creating and generating team reports through Salesforce along with resolving 70+ technical, financial and logistic issues
- Prioritize and manage several open issues while maintaining an SLA of 9.7 and accurately escalate unresolved issues to appropriate internal teams
- Mentored junior team members towards professional growth, fostering an environment conducive to knowledge sharing.
- Championed innovative solutions by staying informed on industry trends and emerging technologies.
- Collaborated with 3 cross-functional teams to ensure seamless product launches and updates resulting in being a part of notable pilot projects
- Boosted customer satisfaction rates through timely resolution of concerns and regular follow-ups on feedback received.
- Tracked key metrics and developed spreadsheets and data models.
- Developed questionnaires and facilitated focus group discussions.
- Assisted with demonstrations for Products to showcase functionality.
- Conducted primary and secondary research to better understand customer needs and behaviors.
Education
Indian Institute of Management & UpGradKozhikode, India
Professional Certificate Programme from HR Management and Analytics
10-2024
Wesley PG College, Osmania UniversityHyderabad, India
MBA from Finance
04.2001
Skills
Training & Development
undefinedCertification
Product Management Certification, Great Learning Academy, 01/24
Projects And Case Studies
- Capstone Project : The impact of Employee Engagement on Performance and Productivity | Oct'24
- A study on the factors influencing Employee Retention | Apr'18
Accomplishments
- Was presented with the "Ace Performer" award for my quality of work and outstanding service at BYJU'S
- Awarded "Rookie of the Month" for outstanding contributions, recognizing early impact and performance excellence at BYJU'S
Timeline
Support Specialist
Revolut
01.2024 - 04.2024
Senior Product Specialist
Think and Learn Pvt. Ltd.
02.2021 - 08.2023
Wesley PG College, Osmania University
MBA from Finance
04.2001
Indian Institute of Management & UpGrad
Professional Certificate Programme from HR Management and Analytics
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