Summary
Overview
Work History
Education
Skills
Passport Expiry
Personal Information
Certification
Interests
Accomplishments
Work Availability
Work Preference
Languages
Timeline
MERAJ AHMED SAYYED

MERAJ AHMED SAYYED

STORE OPERATION MANAGER
Mumbai,MH

Summary

Results-driven Store Manager with over 5 years of leadership experience at Starbucks under Alshaya International Trading Company. Skilled in driving sales growth, improving customer experience, and leading high-performing teams. Proficient in inventory management, employee development, and strategic sales planning. Recognized for operational excellence, customer-centric focus, and consistently achieving top metrics.

Overview

8
8
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Store Operation Manager

Starbucks
10.2019 - Current
  • Company Overview: Alshaya International Trading Company. Website: Not provided.
  • Develop and execute strategic business plans to achieve revenue targets, drive profitability, and ensure sustainable growth.
  • Analyze market trends, customer insights, and sales data to identify growth opportunities and improve store performance.
  • Lead by example, embodying Starbucks' mission and values, while fostering a strong company culture.
  • Ensure seamless daily operations, maintaining Starbucks' operational standards in product quality, cleanliness, and safety.
  • Oversee store audits, health and safety compliance, and adherence to legal and regulatory requirements.
  • Optimize workflow processes, inventory management, and resource allocation to maximize efficiency, and reduce costs.
  • Prepare and manage store budgets, ensuring accurate forecasting, cost control, and revenue growth.
  • Analyze financial reports, identify variances, and implement corrective actions to achieve financial targets.
  • Maximize profitability through a strategic product mix, effective upselling techniques, and cost-reduction initiatives.
  • Provide ongoing coaching, mentoring, and performance feedback to develop partners for future leadership roles.
  • Create succession plans, identifying and nurturing high-potential employees for growth within the organization.
  • Lend regular training sessions to enhance employee skills in customer service, sales techniques, and operational procedures.
  • Champion the Starbucks experience by creating a welcoming environment that reflects Starbucks' commitment to customer satisfaction.
  • Address customer feedback proactively, resolving issues promptly while driving initiatives to improve the customer journey.
  • Maintain high standards of product quality and service consistency, ensuring customers receive an exceptional experience every visit.
  • Monitor store operations to identify potential risks related to cash handling, inventory shrinkage, and fraudulent activities.
  • Implement compliance measures to safeguard company assets.
  • Conduct regular audits to ensure accountability and adherence to Starbucks' ethical standards.
  • Optimizing delivery processes to enhance customer convenience, and drive revenue growth.
  • Leverage digital platforms to improve order accuracy, reduce wait times, and enhance the mobile ordering experience.
  • Act as a Delivery Champion, driving digital sales initiatives, and increasing market share.
  • Ensured strict compliance with Starbucks' food safety and sanitation standards in daily store operations.
  • Conducted regular food safety audits and checklists to maintain cleanliness, hygiene, and quality assurance.
  • Trained and certified team members in food handling procedures, allergen awareness, and cross-contamination prevention.
  • Monitored product storage, temperature logs, and equipment maintenance to ensure safety and freshness.
  • Managed inventory rotation using the FIFO (First In, First Out) method to reduce food waste and maintain product integrity.
  • Alshaya International Trading Company. Website: Not provided.
  • Top 5 in Drive-Thru Performance (EP Region, 2024).
  • Achieved 100% of the Budget Plan for 2024.
  • 100% in in-store and customer experience metrics.
  • Top in AOR Leadership Development.
  • EP Delivery Champion.
  • Inventory management.
  • Fraud prevention.
  • Alshaya Food and Safety Champion.

Guest Relation Manager

IMG Worlds of Adventure
02.2017 - 01.2019
  • Ensure a seamless, positive, and memorable experience for all guests.
  • Oversee the guest services team to maintain high service standards.
  • Monitor guest flow, manage queues, and improve operational efficiency.
  • Address and resolve guest complaints promptly and professionally.
  • Implement feedback mechanisms to gather guest insights.
  • Analyze feedback data to identify areas for service improvement.
  • Train and mentor guest service staff on customer service excellence.
  • Conduct regular workshops on problem-solving, communication, and hospitality skills.
  • Monitor staff performance, and provide constructive feedback.
  • Collaborate with different departments (security, rides, food and beverage, etc.). To ensure smooth daily operations.
  • Assist in crowd management, especially during peak hours, events, and VIP visits.
  • Ensure all guest areas are clean, safe, and meet IMG's quality standards.
  • Coordinate with teams to manage VIP guests, corporate events, and special groups.
  • Provide personalized services to high-profile guests, ensuring exceptional experiences.
  • Plan and execute guest engagement activities during special events.
  • Ensure compliance with health and safety regulations across guest areas.
  • Handle emergency situations following park protocols, including medical incidents, or evacuations.
  • Conduct regular audits to ensure that safety and service procedures are being followed.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Problem-solving and conflict resolution skills.
  • Ability to work under pressure in a fast-paced environment.
  • Multilingual abilities are preferred for international guest handling.
  • Knowledge of theme park operations and hospitality standards.
  • Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
  • Created monthly reports on guest feedback trends, providing valuable insights to guide improvements in operations and services.

Education

High School Diploma - Commerce

Shoeb Jr. College, Mumbai, India
04.2001 -

SSC - Middle School Education

NIOS National Institute of Open Schooling, Mumbai, India
04.2001 -

Skills

Leadership development

Passport Expiry

06/03/28

Personal Information

  • Passport Number: S0638127
  • Date of Birth: 08/11/94
  • Nationality: Indian

Certification

BEST PEOPLE LEADER

Interests

TRAVELING

Accomplishments

  • Recruited 2 successful new managers within one year.
  • Increased sales by 45% by coaching department managers on new merchandising standards.
  • Managed a store that exceeded company expectations in every category during the Q1 and Q2 quarter.
  • Achieved the [Number] national store ranking within [Number] years.
  • Collaborated with team of 20 in the development of New Store Opening.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 20 staff members.
  • Resolved product issue through consumer testing.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteHybrid

Important To Me

Career advancementCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork-life balanceWork from home optionPaid time offTeam Building / Company Retreats

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)

Timeline

BEST PEOPLE LEADER

07-2024

TRAINING STORE MANAGER SLII STARBUCKS

01-2024

PERSON IN CHARGE (PIC LEVEL 2)

02-2021
Store Operation Manager - Starbucks
10.2019 - Current
Guest Relation Manager - IMG Worlds of Adventure
02.2017 - 01.2019
Shoeb Jr. College - High School Diploma, Commerce
04.2001 -
NIOS National Institute of Open Schooling - SSC, Middle School Education
04.2001 -

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MERAJ AHMED SAYYEDSTORE OPERATION MANAGER