TRAVELING
MERAJ AHMED SAYYED
STORE OPERATION MANAGER
Mumbai,MH
Summary
Results-driven Store Manager with over 5 years of leadership experience at Starbucks under Alshaya International Trading Company. Skilled in driving sales growth, improving customer experience, and leading high-performing teams. Proficient in inventory management, employee development, and strategic sales planning. Recognized for operational excellence, customer-centric focus, and consistently achieving top metrics.
Overview
8
8
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Store Operation Manager
Starbucks
10.2019 - Current
- Company Overview: Alshaya International Trading Company. Website: Not provided.
- Develop and execute strategic business plans to achieve revenue targets, drive profitability, and ensure sustainable growth.
- Analyze market trends, customer insights, and sales data to identify growth opportunities and improve store performance.
- Lead by example, embodying Starbucks' mission and values, while fostering a strong company culture.
- Ensure seamless daily operations, maintaining Starbucks' operational standards in product quality, cleanliness, and safety.
- Oversee store audits, health and safety compliance, and adherence to legal and regulatory requirements.
- Optimize workflow processes, inventory management, and resource allocation to maximize efficiency, and reduce costs.
- Prepare and manage store budgets, ensuring accurate forecasting, cost control, and revenue growth.
- Analyze financial reports, identify variances, and implement corrective actions to achieve financial targets.
- Maximize profitability through a strategic product mix, effective upselling techniques, and cost-reduction initiatives.
- Provide ongoing coaching, mentoring, and performance feedback to develop partners for future leadership roles.
- Create succession plans, identifying and nurturing high-potential employees for growth within the organization.
- Lend regular training sessions to enhance employee skills in customer service, sales techniques, and operational procedures.
- Champion the Starbucks experience by creating a welcoming environment that reflects Starbucks' commitment to customer satisfaction.
- Address customer feedback proactively, resolving issues promptly while driving initiatives to improve the customer journey.
- Maintain high standards of product quality and service consistency, ensuring customers receive an exceptional experience every visit.
- Monitor store operations to identify potential risks related to cash handling, inventory shrinkage, and fraudulent activities.
- Implement compliance measures to safeguard company assets.
- Conduct regular audits to ensure accountability and adherence to Starbucks' ethical standards.
- Optimizing delivery processes to enhance customer convenience, and drive revenue growth.
- Leverage digital platforms to improve order accuracy, reduce wait times, and enhance the mobile ordering experience.
- Act as a Delivery Champion, driving digital sales initiatives, and increasing market share.
- Ensured strict compliance with Starbucks' food safety and sanitation standards in daily store operations.
- Conducted regular food safety audits and checklists to maintain cleanliness, hygiene, and quality assurance.
- Trained and certified team members in food handling procedures, allergen awareness, and cross-contamination prevention.
- Monitored product storage, temperature logs, and equipment maintenance to ensure safety and freshness.
- Managed inventory rotation using the FIFO (First In, First Out) method to reduce food waste and maintain product integrity.
- Alshaya International Trading Company. Website: Not provided.
- Top 5 in Drive-Thru Performance (EP Region, 2024).
- Achieved 100% of the Budget Plan for 2024.
- 100% in in-store and customer experience metrics.
- Top in AOR Leadership Development.
- EP Delivery Champion.
- Inventory management.
- Fraud prevention.
- Alshaya Food and Safety Champion.
Guest Relation Manager
IMG Worlds of Adventure
02.2017 - 01.2019
- Ensure a seamless, positive, and memorable experience for all guests.
- Oversee the guest services team to maintain high service standards.
- Monitor guest flow, manage queues, and improve operational efficiency.
- Address and resolve guest complaints promptly and professionally.
- Implement feedback mechanisms to gather guest insights.
- Analyze feedback data to identify areas for service improvement.
- Train and mentor guest service staff on customer service excellence.
- Conduct regular workshops on problem-solving, communication, and hospitality skills.
- Monitor staff performance, and provide constructive feedback.
- Collaborate with different departments (security, rides, food and beverage, etc.). To ensure smooth daily operations.
- Assist in crowd management, especially during peak hours, events, and VIP visits.
- Ensure all guest areas are clean, safe, and meet IMG's quality standards.
- Coordinate with teams to manage VIP guests, corporate events, and special groups.
- Provide personalized services to high-profile guests, ensuring exceptional experiences.
- Plan and execute guest engagement activities during special events.
- Ensure compliance with health and safety regulations across guest areas.
- Handle emergency situations following park protocols, including medical incidents, or evacuations.
- Conduct regular audits to ensure that safety and service procedures are being followed.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving and conflict resolution skills.
- Ability to work under pressure in a fast-paced environment.
- Multilingual abilities are preferred for international guest handling.
- Knowledge of theme park operations and hospitality standards.
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
- Created monthly reports on guest feedback trends, providing valuable insights to guide improvements in operations and services.
Education
High School Diploma - Commerce
04.2001 -
SSC - Middle School Education
04.2001 -
Skills
Leadership development
Budget management for sales
Client relations experience
Stock control and analysis
Customer service management
Employee training
Store merchandising
Team development
Store operations
Shift scheduling
Problem-solving
Operations management
Loss prevention
POS system management
Budget development
Passport Expiry
06/03/28
Personal Information
- Passport Number: S0638127
- Date of Birth: 08/11/94
- Nationality: Indian
Certification
BEST PEOPLE LEADER
Interests
Accomplishments
- Recruited 2 successful new managers within one year.
- Increased sales by 45% by coaching department managers on new merchandising standards.
- Managed a store that exceeded company expectations in every category during the Q1 and Q2 quarter.
- Achieved the [Number] national store ranking within [Number] years.
- Collaborated with team of 20 in the development of New Store Opening.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridImportant To Me
Career advancementCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork-life balanceWork from home optionPaid time offTeam Building / Company RetreatsLanguages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Timeline
BEST PEOPLE LEADER
07-2024
TRAINING STORE MANAGER SLII STARBUCKS
01-2024
PERSON IN CHARGE (PIC LEVEL 2)
02-2021
Store Operation Manager - Starbucks
10.2019 - Current
Guest Relation Manager - IMG Worlds of Adventure
02.2017 - 01.2019
Shoeb Jr. College - High School Diploma, Commerce
04.2001 -
NIOS National Institute of Open Schooling - SSC, Middle School Education
04.2001 -