Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Meranda Faller

Indianapolis

Summary

High-energy Performance Improvement Educator delivering sizable programs and supporting staff to complete projects and develop management systems and processes that facilitate business goals. Displays unwavering commitment to project governance and change management disciplines under strategic performance guidelines. Strong Epic EMR skills and proficiencies. Resourceful, with the ability to adapt and grow in fast pace environments in order to complete cynical task.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Quality Improvement Educator

Eskenazi Health
08.2019 - Current
  • Manages organization wide insurance verification portal in order to increase facility revenue.
  • Monitored day-to-day activities of Eskenazi Health revenue cycle employees, noting areas needing improvement and implementing plans for rectification.
  • Trained and mentored more than 1,000 new personnel hired to fulfill various roles.
  • Advises executives on best practices for employee growth and productivity goals, consistently helping the Patient Access Services department achieve monthly and annual goals.
  • Coordinates training materials and training videos for employees to better understand departmental initiatives, streamlining daily activities and aligning worker and company priorities.
  • Facilitates monthly insurance provider meetings with Eskenazi Health Senior Leadership teams to locate, track and rectify current barriers with Revenue Cycle processes.
  • Tracks project progress and updates and monitored deliverables, milestones and issues for accurate reporting.
  • Cooperates with company leadership and collaborated on projects of mutual interest to multiple levels of organizational leadership.
  • Applies strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Patient Access Services Specialist

Eskenazi Health
07.2017 - 08.2019
  • Explained estimated cost for medical treatments and answered patient questions to promote a good understanding of proposed services.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Took copayments and compiled daily financial records.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Vault Teller

Regions Bank
09.2014 - 07.2017
  • Trained new tellers in processes and procedures for the financial institution, answering questions and providing guidance.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
  • Assigned and distributed workflow to support efficient and effective front line operations.
  • Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
  • Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
  • Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
  • Investigated staff out-of-balance conditions and instituted corrective procedures.
  • Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.

Sales Representative

The Cellular Connection
08.2013 - 09.2014
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Provided expert knowledge on Verizon Wireless cell services to customers.
  • Engaged with customers in order to provide quality services and knowledge when making large cellular purchases.
  • Provided knowledge of multiple TV/Internet services in order to meet home connection needs.
  • Completed monthly inventory audits.
  • Made company top sales goals consecutively for several months.
  • Promoted from store Greeter to Sales Representative within one week of hire.
  • Assisted customers in understanding their bills and telecommunication devices.

Education

Bachelor of Arts - Healthcare Business Management

Western Governors University
Salt Lake City, UT
05.2026

High School Diploma -

Franklin Community High School
Franklin Indiana
12.2012

Skills

  • Epic Super User/Credentialed Trainer
  • Operational Reporting
  • Business Process Improvement
  • KPI Tracking
  • Training Development
  • Employee Engagement
  • Strong Leadership Abilities
  • Strategic Planning
  • Denial Management
  • Medicaid Knowledge
  • Provider Relations
  • Stakeholder Management

Certification

  • Credentialed Epic Educator
  • Certified Patient Access Services Specialist (CPASS)
  • Certified Revenue Cycle Leader
  • Certified Indiana Navigator

Timeline

Quality Improvement Educator

Eskenazi Health
08.2019 - Current

Patient Access Services Specialist

Eskenazi Health
07.2017 - 08.2019

Vault Teller

Regions Bank
09.2014 - 07.2017

Sales Representative

The Cellular Connection
08.2013 - 09.2014

Bachelor of Arts - Healthcare Business Management

Western Governors University

High School Diploma -

Franklin Community High School

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Meranda Faller