MERAZ KHAN
Mumbai
Summary
Energetic and guest-focused F&B professional with 2 years of experience in luxury dining, specializing in high-end service standards and creating memorable guest experiences. Adept at menu knowledge, seamless service flow, and suggestive selling to enhance satisfaction and revenue. Passionate about delivering personalized, five-star hospitality in fast-paced, high-volume environments. Committed to excellence in fine dining service, teamwork, and exceeding guest expectations.
Overview
6
6
years of professional experience
Work History
Guest Service Expert
The Trident Hotel
Mumbai
04.2023 - Current
- Delivered warm, personalized hospitality, making guests feel welcomed and valued throughout their experience.
- Mastered food and beverage offerings, providing expert menu guidance and tailored recommendations to enhance satisfaction.
- Upholded Forbes Guide standards and SOPs to ensure a refined, consistent, and high-end dining atmosphere.
- Increased revenue by more than 10% through strategic suggestive selling and upselling premium dishes and beverages.
- Optimized service flow by consolidating steps, improving table turnover without compromising guest satisfaction.
- Monitored stock levels, placed orders, and minimized waste in inventory and requisitions.
- Served as the primary liaison between kitchen, bar, and service teams to ensure seamless communication and timely order execution.
- Added and rectified system icons in POS – MICROS, improving usability and staff efficiency.
- Monitored stock levels, placed orders, Managed inventory and requisitions.
It Trainee
The Leela Palace Chennai
Chennai
04.2022 - 09.2022
- Supported the management of hotel operations, overseeing front office, housekeeping, F&B service, and food production.
Bar Server
Townsend
Jaipur
10.2019 - 03.2020
- Provided food and drink service to customers in a bar and restaurant, maintaining excellent customer service.
Education
Bachelor's degree - Tourism
Indra Gandhi Group of Institutions
MumbaiDiploma - Hotel Management
Guru Nanak Institute of Hotel Management
KolkātaSkills
- Customer Service
- Team Leadership
- POS Systems
- Menu Planning
- Time Management
- Food Safety
- Event Coordination
- Complaint Resolution
- Training & Development
- Upselling Techniques
- Forbes Guide
- Fine Dining Service Standards
Accomplishments
- Kudos, In recognition of my exceptional service and dedicated efforts at The Oberoi Group
- Revenue Growth Achievement, Increased revenue by over 10% through strategic upselling of premium dishes and beverages.
- POS Efficiency Improvement, Achieved a 15% reduction in POS order errors, enhancing overall service efficiency and accuracy.
Languages
English
Advanced
C1
Hindi
Proficient
C2
Timeline
Guest Service Expert
The Trident Hotel
04.2023 - Current
It Trainee
The Leela Palace Chennai
04.2022 - 09.2022
Bar Server
Townsend
10.2019 - 03.2020
Bachelor's degree - Tourism
Indra Gandhi Group of Institutions
Diploma - Hotel Management
Guru Nanak Institute of Hotel Management
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