Mercedes Bauer
Franklin
Summary
Hardworking, highly motivated professional, eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven, with a passion for growth and efficiency to meet company needs and increase service value.
Overview
3
3
years of professional experience
Work History
Shift Lead
Wings Etc
Franklin
09.2023 - 11.2024
- Managed store closing and opening procedures to ensure safety and security.
- Addressed customer complaints promptly, with professionalism and courtesy.
- Ensured compliance with all health codes and sanitation guidelines during food preparation.
Operations Manager
Walmart
Fishers
11.2021 - 09.2023
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Maintained professional working relationships and promoted open lines of communication with staff.
- Monitored customer feedback and implemented changes as needed to enhance service quality.
Education
Cosmotology -
Empire Beauty School
Indianapolis, IN02-2026
High School Diploma -
Beech Grove High School
Beech Grove, IN12-2018
Skills
- Sales techniques
- Time management
- Team collaboration
- Attention to detail
- Operations management
- Health compliance
Accomplishments
- Subject Matter Expert over Indianapolis region for Walmart Online Grocery Departments
- 2021 - Voted Best Manager by 50+ Employees at Walmart
- 3x Winner of Manager award given to the most outstanding employee during a given quarter
Affiliations
- April 2018 - May 2018: Hornet Hive Pantry - Lead Coordinator and Creator that help fill a pantry that helped over 50+ students and their family in their time of need
Websites
References
References available upon request.
Timeline
Shift Lead
Wings Etc
09.2023 - 11.2024
Operations Manager
Walmart
11.2021 - 09.2023
Cosmotology -
Empire Beauty School
High School Diploma -
Beech Grove High School
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