Summary
Overview
Work History
Education
Skills
Timeline
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Mercedez Waddell

Brookville

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hoping to finish my bachelor's degree soon.

Overview

6
6
years of professional experience

Work History

Bartender

Market Street Grille
Harrison
03.2024 - Current
  • Prepared and served a wide variety of alcoholic and non-alcoholic beverages in a fast-paced, high-volume environment.
  • Delivered exceptional customer service by engaging guests, taking accurate orders, and making personalized drink recommendations.
  • Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations.
  • Handled cash and credit transactions, balanced register drawers, and maintained accountability for nightly sales.
  • Collaborated with team members to manage busy shifts, reduce wait times, and create a welcoming atmosphere.

Twin Peaks Girl

Twin Peaks
West Chester
03.2024 - 01.2025
  • Build long-lasting relationships with customers in order to bring in returning customers.
  • Provided attentive and personalized table service in a high-energy, guest-focused environment.
  • Resolved guest concerns promptly and professionally, demonstrating strong communication and problem-solving skills.

Hooters Girl

Hooters
Springdale
05.2021 - 03.2024
  • Participated in promotional events, photo ops, and community outreach as a public-facing ambassador for the brand.
  • Trained new team members on service expectations, company culture, and guest interaction techniques.
  • Promoted menu specials and merchandise, consistently meeting or exceeding sales goals.
  • Represented the Hooters brand through enthusiastic guest engagement, positive attitude, and adherence to company image standards.

Receptionist

Balance Fitness
Harrison
01.2019 - 01.2022
  • Welcomed members and guests, provided check-in assistance, and ensured a positive first impression.
  • Handled membership inquiries, class sign-ups, and facility tours with professionalism and product knowledge.
  • Managed phone calls, scheduled appointments, and responded to emails, and walk-in inquiries.
  • Maintained accurate records in member management systems, processed payments, and resolved account issues.
  • Supported trainers and management with administrative tasks and daily operational needs.

Education

Bachelor of Science - Marketing

Ball State University
Muncie, IN

Skills

  • Ability to upsell
  • Customer service
  • leadership
  • Microsoft applications
  • Organization
  • Writing

Timeline

Bartender

Market Street Grille
03.2024 - Current

Twin Peaks Girl

Twin Peaks
03.2024 - 01.2025

Hooters Girl

Hooters
05.2021 - 03.2024

Receptionist

Balance Fitness
01.2019 - 01.2022

Bachelor of Science - Marketing

Ball State University

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Mercedez Waddell