Summary
Overview
Work History
Education
Skills
Timeline
Generic
MERCELIN FERNANDES

MERCELIN FERNANDES

Operations Manager
Malvan

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

5
5
years of professional experience
4
4
Languages

Work History

Operations Manager

FleetRF Private Limited, Delhi
01.2024 - Current
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Increased profit by streamlining operations.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

A1 Operations Associate

Vivanta Miramar, Goa
01.2023 - 01.2024
  • Coordinated with multiple departments to maintain service standards.
  • Contributed to achieving high guest satisfaction scores and operational efficiency.
  • Managed smooth workflows during guest check-in/check-out, Addressed guest inquiries and complaints.
  • Supported daily hotel operations across front office, F&B and Reservations.

Spa receptionist & Front Desk Associate

Amritara Aura Spa Retreat, Goa
01.2021 - 01.2022
  • Managed reservations in order to efficiently attend to guests.
  • Managed routine phone calls to the spa.
  • Greeted guests at front desk and engaged in pleasant conversations, Managed reservations over phone, Collected room deposits, fees, and payments.

Education

Bachelor of Commerce -

RPD College of Arts And Commerce
Sawantwadi, India
01-2025

HSC

Don Bosco Jr. College
Oros, India
04.2001 -

Skills

  • Problem-solving
  • Communication
  • Purchasing and procurement
  • MS office
  • Workflow Planning
  • AI Prompting

Timeline

Operations Manager

FleetRF Private Limited, Delhi
01.2024 - Current

A1 Operations Associate

Vivanta Miramar, Goa
01.2023 - 01.2024

Spa receptionist & Front Desk Associate

Amritara Aura Spa Retreat, Goa
01.2021 - 01.2022

HSC

Don Bosco Jr. College
04.2001 -

Bachelor of Commerce -

RPD College of Arts And Commerce
MERCELIN FERNANDESOperations Manager