Mercy Christina

Travel Desk and Transport.

• Manage and coordinate executive schedules, including meetings, appointments, and travel arrangements.
• Provide 24/7 support for travelers, including assistance with last-minute changes, emergencies, or travel disruptions.
• Assist employees with obtaining necessary visas, travel insurance, and other documentation required for international travel.
• Manage and track travel expenses, ensuring they are within the approved budget and in line with company policies.
• Monitor and analyze the performance of travel vendors and services, ensuring they meet the company's standards and expectations.
• Gather and act on feedback from employees and clients regarding their travel experiences to make informed improvements.
• Reconcile travel expenses with company accounts, ensuring accurate and timely reporting.

Facility Management.

• Manage and coordinate executive schedules, including meetings and appointments.
• Provided support for special projects and initiatives, as needed.
• Provide excellent service to clients and visitors, addressing inquiries and resolving issues as they arise, and ensure that the reception area and overall office atmosphere are professional and welcoming.
• Plan and coordinate company events, meetings, and conferences, including logistics and materials.
• Identify and address office challenges or inefficiencies, and propose solutions to improve workflow and productivity.

Vendor Management.

• Develop and maintain strong, positive relationships with key vendors to foster collaboration and mutual benefits.
• Develop and implement risk mitigation strategies, such as diversifying suppliers, setting up contingency plans, or requiring performance bonds.
• Continuously seek opportunities to reduce costs through negotiations, bulk purchasing, or long-term contracts.
• Continuously seek ways to improve vendor management processes, such as automating workflows, enhancing communication, or improving data tracking.

Employee Engagement and Event Management.

• Develop concepts and themes for company events, including holiday parties, team-building activities, workshops, conferences, and handle all logistics for events, including venue selection, catering, transportation, and equipment rental.
• Create and manage budgets for events, ensuring that all activities are cost-effective and within financial limits, and negotiate with vendors and suppliers to obtain the best prices while maintaining quality.
• Promote events internally through newsletters, emails, and company intranets, ensuring maximum participation and awareness.
• Gather feedback from participants after events through surveys or informal discussions to assess success and areas for improvement.

Onboarding and Offboarding.

• Assist with onboarding a new employee, including preparing necessary documentation, and coordinating training sessions.
• Collect feedback from new hires about their onboarding experience to identify areas for improvement, and use the feedback to refine and improve the onboarding process for future hires.
• Retrieve company property, such as laptops, phones, ID badges, and keys, and revoke access to physical locations.
• Ensure a seamless and smooth offboarding experience for the employee.

Physical Security.

• Maintaining all records and data regarding the audit.
• Develop and enforce physical security policies that define acceptable behavior, access restrictions, and procedures for handling security breaches, and ensure that all physical security measures comply with relevant laws, regulations, and industry standards.
• Create a structured response plan for handling security incidents, including communication protocols, investigation procedures, and documentation. Implement systems for reporting security incidents, both minor and major, ensuring that all incidents are recorded and reviewed.

• Prepares product or service documents by collecting and analyzing customer information.
• Presenting the daily and monthly reports to the Senior leadership team.
• To create the presentation required for the business meetings.
• Planning itinerary.
• Handling VIP Clients for a stellar service experience.
• Together, the reports for different business units and collate them.
• Organized and coordinated conferences and monthly meetings.
• Handling clients who faced issues related to apps and services.
• Helping the department heads as and when required.
• Sorting the issues faced by the clients within the given TAT.
• I was handling the entire billing through Zoho Subscriptions.
• The Jira ticketing system is used to escalate the issues faced by the clients.
• Handling and managing calendar schedules of management, making copies of required documents for the meetings, making travel arrangements, booking hotels and conference rooms, and arranging for audio-video equipment for the meetings.
• Preparing documents to present the organization on the accounts receivables.
• Resolves product or service problems by clarifying the customer's requirements, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Contributes to team effort by accomplishing related results as needed.
• Creating reports based on customer interactions and submitting them to the management with suggestions on products and services.
• Finding a relevant vendor with the best quote for the business.
• Negotiations with the current vendor.
• Supply chain management and analyzing the data.
• To present the projection for the upcoming month related to the growth of the business.
• Acting as the point of contact among executives, employees, clients, and other external partners.
• Format information for internal and external communication - memos, emails, presentations, and reports.

• Attracts potential customers by answering product and service questions, and suggesting information about other products and services.
• To make cold calls to the customer and convert them into a sale.
• Opens customer accounts by recording account information and maintains customer records by updating the required customer information.
• Serves customers by providing product and service information, and resolving product and service-related problems.
• Contacting customers regarding monthly payments and other account-related information.
• Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Prepares product or service reports by collecting and analyzing customer information.
• Creating reports based on customer interactions and submitting them to the management with suggestions on products and services.
• Was handling Zoho, a ticketing tool for tech-related issues.
• Zoho CRM tool for maintaining the database of the clients.

• Ensures that company policies and procedures are communicated and adhered to strictly.
• Provides quality customer service by acknowledging and resolving customer issues.
• Identify current and future customer requirements by establishing rapport with the customers.
• Ensures adequate display of merchandise on the floor.
• Ensures that the visual display of the store is changed from time to time to attract customers.
• Communicates with the head office requirements with reference to accounts, orders, and merchandise.
• Ensures that the team is trained and counseled on their respective duties and responsibilities.
• Undertakes promotional activities in order to generate revenue.
• Schedule meetings with the team to discuss monthly conversions and ways to improve sales in the store.