"Experienced administrative professional with a strong background in client management, vendor relations, and organizational support. Proven track record in enhancing operational efficiency through effective onboarding, offboarding, and employee engagement initiatives. Skilled in event management, vendor negotiation, and maintaining high standards of physical security. Adept at building positive workplace culture and ensuring smooth transitions in all areas of office administration."
Hi, I’m
Mercy Christina
Chennai
Summary
Overview
8
years of professional experience
Work History
Uniphore Software Systems Private Limited, ChennaiChennai
Senior Co-Ordinator Workplace Experience
07.2023 - Current
Job overview
- Manage executive schedules, travel bookings, and expense tracking.
- Provide 24/7 travel support, assist with visas & documentation.
- Oversee facility management, vendor coordination, and cost control.
- Organize corporate events, meetings, and engagement activities.
- Ensure smooth onboarding/offboarding & physical security compliance.
Twin Health India Private LimitedChennai
Executive Assistant
08.2020 - 07.2023
Job overview
- Managed C-level executive schedules, travel, and event coordination.
- Handled client escalations, billing (Zoho Subscriptions), and JIRA ticketing.
- Prepared business reports, presentations & handled vendor negotiations.
- Provided end-to-end administrative and operational support.
Kaleidofin Pvt LtdChennai
Business Support - Specialist
01.2019 - 07.2020
Job overview
- Assisted customers with product & service queries, increasing retention.
Managed CRM (Zoho), cold calling, and resolving customer issues.
Created reports & analyzed customer interactions for business insights.
Viia Design Pvt LtdChennai
Fashion Consultant
01.2017 - 12.2018
Job overview
- Provided customer service & resolved issues to enhance satisfaction.
- Managed merchandise display & visual presentation.
- Coordinated with HQ for inventory, orders, and accounts.
- Trained and guided the team to improve sales and customer experience.
- Led promotional activities to drive revenue growth.
Education
University of Madras Chennai, India
MBA from Human Resources Management
06-2023
University Overview
University of MadrasChennai, Tamil Nadu
BA
03.2014
University Overview
St. Anne's Pre-University CollegeBengaluru, Karnataka
HSC
05.2011
University Overview
Goodwill's Girl's High SchoolBengaluru, Karnataka
SSLC
05.2009
University Overview
Skills
- Microsoft tools
- Customer Service
- Administrative Leadership
- Communication SkillsCRM Software (Zoho)
- Ticketing Tools (Jira)Travel & Facility Management
- Vendor & Cost Management
- Employee Engagement & Event Planning
- Executive Support & Calendar Management
- Onboarding & Offboarding Processes
- Customer & Client Relations
- Security & Compliance Audits
- Process Optimization & Data Analysis
Languages
Languages
- Kannada
- English
- Hindi
- Tamil
- Telugu
Timeline
Senior Co-Ordinator Workplace Experience
Uniphore Software Systems Private Limited, Chennai
07.2023 - Current
Executive Assistant
Twin Health India Private Limited
08.2020 - 07.2023
Business Support - Specialist
Kaleidofin Pvt Ltd
01.2019 - 07.2020
Fashion Consultant
Viia Design Pvt Ltd
01.2017 - 12.2018
University of Madras
MBA from Human Resources Management
University of Madras
BA
St. Anne's Pre-University College
HSC
Goodwill's Girl's High School
SSLC
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