Mercy Niangngaijoy
Bangalore
Summary
Dynamic retail professional with a proven track record at Smoor, excelling in customer engagement and inventory management. Leveraging strong product knowledge and sales expertise, I consistently enhance the customer experience and drive sales growth. Recognized for training staff on effective feedback collection, fostering a culture of continuous improvement.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Tonique, Bangalore
Bangalore
09.2022 - 03.2025
- Demonstrated knowledge of store products and services.
- Assisted customers with finding the right product for their needs.
- Tracked inventory levels throughout the day and restocked items as needed.
- Offered suggestions for additional items that may be of interest to customers.
- Analyzed customer feedback surveys to improve service.
Guest Relations Executive
Smoor
Bangalore
04.2021 - 10.2022
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Provided support during internal audits related to material management processes.
- Provided recommendations to management regarding changes needed to enhance the customer experience.
- Trained staff on best practices for collecting feedback from customers during interactions with company personnel or online platforms.
Education
Some College (No Degree) -
Holly Child School
ManipurSkills
- Product knowledge
- Customer service
- Inventory management
- Sales techniques
- Visual merchandising
- Time management
- Customer engagement
- POS system operation
- Sales expertise
Languages
English
First Language
Hindi
Advanced (C1)
C1
Relationship
- Single
DOB
- 22-09-1995
Declaration
- I certify that the information provided in this resume is true and accurate to the best of my knowledge.
Timeline
Retail Sales Associate
Tonique, Bangalore
09.2022 - 03.2025
Guest Relations Executive
Smoor
04.2021 - 10.2022
Some College (No Degree) -
Holly Child School