Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
References
Timeline
Generic

Meredith Currier

Newburgh

Summary

Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.

Overview

7
7
years of professional experience
2001
2001
years of post-secondary education
1
1
Certification

Work History

Professional Cleaner

Vip Vacations & Property Management
Pagosa Springs
01.2024 - 08.2025
  • Cleaned residential and vacation properties to maintain high standards of guest readiness.
  • Managed cleaning supplies inventory to ensure availability for scheduled tasks.
  • Collaborated with team members to efficiently complete cleaning assignments on time.
  • Prepared properties for check-ins by performing detailed cleaning and sanitization.
  • Reported maintenance issues to management for timely resolution and upkeep.
  • Swept, mopped, and vacuumed floors of all types in industrial and residential settings.
  • Inspected areas after completion to ensure they met standards of cleanliness set forth by the company.
  • Reduced cleaning time significantly while maintaining company quality standards.

General Manager

Pagosa Brewing
Pagosa Springs
09.2022 - 12.2024
  • Oversaw daily operations to ensure efficient workflow and team performance.
  • Managed staff schedules and ensured adequate coverage for all shifts.
  • Implemented training programs to enhance employee skills and service quality.
  • Coordinated inventory management to maintain stock levels and minimize shortages.
  • Facilitated team meetings to discuss goals, updates, and address concerns.
  • Enhanced customer service strategies to improve client satisfaction and engagement.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Administered employee discipline through verbal and written warnings.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Formed and sustained strategic relationships with clients.

General Manager of Operations

Mountain Pizza and Taproom
Pagosa Springs
06.2020 - 07.2022
  • Managed staff scheduling to optimize workflow and maintain coverage.
  • Coordinated supply chain logistics to align with production schedules.
  • Oversaw daily operations and ensured compliance with company policies.
  • Implemented safety protocols to enhance workplace security and efficiency.
  • Facilitated communication between departments to streamline project execution.
  • Monitored inventory levels and coordinated restocking efforts as needed.
  • Conducted regular team meetings to address challenges and share updates.
  • Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
  • Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
  • Resolved escalated customer service issues in a timely manner.
  • Collaborated with marketing team to develop promotional campaigns for products or services.
  • Negotiated contracts with vendors for goods or services needed by the organization.
  • Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
  • Managed training programs for new employees, including orientation and onboarding activities.
  • Coordinated with other departments to ensure successful delivery of services.
  • Conducted regular meetings with department heads to review progress against goals and objectives.
  • Ensured compliance with safety guidelines by regularly inspecting work areas.
  • Recruited, hired, and trained new staff members according to organizational standards.
  • Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
  • Established quality assurance processes to ensure customer satisfaction.
  • Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
  • Managed scheduling, training and inventory control.
  • Addressed customer concerns with suitable solutions.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Responded to information requests from superiors, providing specific documentation.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Tracked and replenished inventory to maintain par levels.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Measured and reviewed performance via KPIs and metrics.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Front of House Manager

Pagosa Brewing
Pagosa Springs
05.2018 - 06.2020
  • Managed daily front of house operations and staff scheduling.
  • Coordinated guest reservations and seating arrangements for optimal flow.
  • Trained new team members on service standards and customer interactions.
  • Handled customer inquiries and resolved issues to ensure satisfaction.
  • Oversaw cleanliness and organization of front of house areas consistently.
  • Collaborated with kitchen staff to streamline service during peak hours.
  • Implemented efficient inventory management for front of house supplies.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Performed daily opening and closing duties such as setting up registers, counting money.
  • Resolved customer complaints in a professional manner.
  • Provided support to servers when needed during busy periods or peak hours.
  • Ensured compliance with health department regulations regarding sanitation and safety standards.
  • Oversaw employee recruiting, hiring, performance management and discipline.
  • Responsible for ordering supplies necessary for front-of-house operations.
  • Assisted with training new staff members on proper customer service techniques.
  • Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
  • Monitored dining room cleanliness and tidiness at all times.
  • Handled guest complaints quickly to maintain positive dining experience for patrons.
  • Maintained cash registers throughout shift and ensured accuracy of transactions.
  • Managed reservations system including taking reservations over phone or online booking systems.
  • Worked closely with chefs to ensure timely delivery of food orders to tables.
  • Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Coordinated special events such as large parties, birthdays, anniversaries.
  • Maximized profit and revenue through upselling and cross-selling techniques.
  • Controlled and maintained labor costs through careful scheduling.
  • Processed payments from customers using various payment methods.
  • Developed strategies to improve customer satisfaction ratings within the restaurant.
  • Facilitated daily team meetings to discuss promotions, issues, service standards, and team collaboration.
  • Tracked sales data and generated reports on sales trends within the restaurant.
  • Coached and developed team members to support employee growth and development.
  • Collaborated with kitchen staff to ensure timely delivery of food orders.
  • Handled guest complaints professionally and efficiently.
  • Coordinated with back of house management to ensure seamless service delivery.
  • Implemented loyalty programs to reward repeat customers and increase sales.
  • Supervised the setup of events and special promotions to attract new customers.
  • Promoted a positive work environment by encouraging collaboration among team members.
  • Monitored and evaluated staff performance, providing regular feedback and coaching.
  • Trained front of house staff in customer service excellence and operational procedures.
  • Distributed food to service staff for prompt delivery to customers.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Explained goals and expectations required of trainees.

Education

Nationally Registered EMT - Emergency Medical Technician

Mohave Community College
Kingman, AZ
10.2001 - 08.2002

General Education Diploma
Bullhead City, AZ

Skills

  • Customer service
  • Employee training
  • Reliability and punctuality
  • Self-motivation and initiative
  • Strong work ethic
  • Multitasking proficiency
  • Safety protocols adherence
  • Schedule flexibility

Languages

English
Full Professional

Certification

Safeserve and Tips Certified

Affiliations

Volunteering and coaching sports.

References

References available upon request.

Timeline

Professional Cleaner

Vip Vacations & Property Management
01.2024 - 08.2025

General Manager

Pagosa Brewing
09.2022 - 12.2024

General Manager of Operations

Mountain Pizza and Taproom
06.2020 - 07.2022

Front of House Manager

Pagosa Brewing
05.2018 - 06.2020

Nationally Registered EMT - Emergency Medical Technician

Mohave Community College
10.2001 - 08.2002

General Education Diploma

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Meredith Currier