Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meredith Henkels

Indianapolis,IN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

24
24
years of professional experience

Work History

Various Positions-Current Asst. Store Manager

The LEGO® Group
11.2013 - Current
  • Worked in various positions including, Remote Customer Service, Brick-Specialist, Supervisor up to current position as ASM. Allowing well-rounded approach to customers and associates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries and needs.
  • Managed opening and closing procedures and implemented changes within our team to enhance efficiency of daily activities.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement. Worked on team building and conflict resolution with staff on regular basis.
  • Interviewed, hired and trained staff associates and equipped them to comply with company policies and procedures.
  • Implemented new training added in 2022 by The LEGO group for Brick-Specialists. Training new associates and re-training all current associates.
  • Skilled in use of planograms, as well as merchandising without use of planogram to showcase different themes and price points.
  • Continually in charge of inventory process in store for past 3 years, including transition to new inventory process.

Customer Service / Reservations

American Girl
07.2004 - 07.2008
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings. Managed approximately 50 incoming calls and over 100 emails per day from customers.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Provided customer service and event reservations by email, phone and chat.

Bar and Restaurant Manager

Omni Hotels & Resorts
07.2000 - 07.2004
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Developed unique events and special promotions to drive sales.
  • Motivated staff to perform at peak efficiency and quality.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Managed all aspects of 5 different outlets, Room Service, Martini Bar, Lobby Bar, Full-Service Restaurant and Mini bar. Including but not limited to, hiring, discipline, scheduling, training.
  • Assisted in development and implementation of new menus to offer variety and options to customers.

Education

Bachelor Of Applied Science - RHIT (Restaurant, Hotel, Industry And Tourism)

Indiana University - Purdue University Indianapolis
Indianapolis, IN

Skills

  • Kronos Timekeeping
  • Microsoft Office Suite
  • Hiring and Training
  • Process Improvement
  • Issue Resolution
  • POS Systems Operations
  • Employee Scheduling
  • Cost Control
  • Staff Management
  • Strategic Merchandising

Timeline

Various Positions-Current Asst. Store Manager

The LEGO® Group
11.2013 - Current

Customer Service / Reservations

American Girl
07.2004 - 07.2008

Bar and Restaurant Manager

Omni Hotels & Resorts
07.2000 - 07.2004

Bachelor Of Applied Science - RHIT (Restaurant, Hotel, Industry And Tourism)

Indiana University - Purdue University Indianapolis

Similar Profiles

CREATE PROFILE
Meredith Henkels