Meribeni Lotha

• AML enforcement - Analyse and detect potential money laundering and take pro-active measure to prevent the same.
• Fraud dispute - Validation of legal documents, communicate with international shipping companies and both parties involved in dispute process to make the best decision.
• Kept up to date on industry information, system changes, network rules and compliance issues.
• Analyse seller risk basis selling trends. Take appropriate action to prevent potential risky activities.

• Resolve complex billing issues.
• Generate an updated invoices, amount for gas and electricity with new meter readings.
• Sending reminders to the customers via email and call to make the payment within the due date.

Roles and Responsibilities:

1. Handling customer queries with related to their credit card account.

2. Coordinate with other internal support teams to ensure seamless production by the operations team.

3. Provide resolutions to complex escalated queries and complaints for the customer.

4. Innovates ideas to bring simplicity, clarity and informative to improve Customer Service.

5. Handling escalation chats.