Merlin Daphne Joy A
HR Executive
Chennai
Summary
To secure a challenging position in the corporate sector. Where, I can apply my creative skills and experience to achieve the organization success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Associate Trans Processing
Sutherland Global Service
09.2023 - Current
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Administered employee benefits programs and assisted with open enrollment.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Educated employees on company policy and kept employee handbook current.
- Conducted thorough investigations into employee relations issues, resolving conflicts fairly and efficiently.
- Interviewed, recruited and trained new onboarding candidates.
- Evaluated HR policies and procedures, making recommendations for improvements based on industry best practices.
Executive HR & Admin
PIL India Pvt Ltd
01.2023 - 09.2023
- New Employees Induction / updating
- Joining Formalities
- Access to Attendance to creating entries in HRIS and introduction in team
- Introductory mail
- Provide the appointment letter, ID card, Business card, Mobile connection
- Email ID creation
- Employees delight Activities (Picnic, Get together, Women day Celebration)
- Supporting recruitment and scheduling the candidate for interview
- Follow for medical check up
- Issuing the offer letter across the location
- Pay roll inputs, Loss of pay and special leave details
- Coordination between Payroll Team and Employees on ESS Login
- Quarterly Medical Bills Reimbursement
- Inclusion of new joiners/employees in Medical Insurance and exclusion of resigned staff
- Exit Clearance - EXIT, PF Forms, relieving letter, Collecting ID cards etc
- Relieving letter Preparation, Confirmation Letter
- Employee Documents/Filing
- Employee Query Handling
HR Administration
Switching Battery (by Short Term Contract)
07.2022 - 12.2022
- Handled Administration assistant
- Initiates and reviews pre-employment screening, places job offers, distributes new hire paperwork and assists with the onboarding process
- Manage the prescreening of candidates and propose a candidate shortlist to the responsible HR and operational managers
- Responsible for the staffing of management
- Vendors management
- Client with appointment fixing
- Transport Arrangement
- Participated in an exhibition to my project of company technology sources in Anna University
- Evaluates applicants by discussing job requirements and applicate qualification with managers
Administrative
Emerson Process Management (By Contract Team lease Pvt ltd)
09.2018 - 03.2019
- Assists in day-to-day office related matters and may assist with HR related duties
- Vendor Management
- Employee induction
- Assist with HR projects to include meeting organization, training coordination, and more Producing contract and starter pack for new employee
- Answering phone calls, dealing with enquiries, and providing general information to job applicants regarding HR procedures
- Updating both manual and electronic personnel records when an employee’s personal details change
Admin Executive
Affrighted Logistics Pvt Ltd.
03.2016 - 07.2017
- Assists in day-to-day office related matters and may assist with HR related duties
- Assist with HR projects to include meeting organization, training coordination, and more
- Producing contract and starter pack for new employee
- Providing a comprehensive HR support service to work colleagues, employees, and company as whole
- Vendor Management
- Employee induction
- Dealing with employee complaints and grievance
- Coordinating activities between the company and outside parties
- Ensure the confidentiality of sensitive information
Customer Service Executive
TT Services
05.2012 - 01.2014
- Accepting all types of visa applications and ensuring all lodgment requirements are met
- Accepting all mail directed to Immigration New Zealand
- Dispatch of mail from Immigration New Zealand, including dispatch of passport
Admin Assistant
Rane (Madras) Limited (Contract by Vibgyor)
08.2010 - 04.2012
- To organize tickets for the managers
- To maintain petty cash
- Prepare monthly bills and provide MIS Support
- To keep record of Stationery and Office equipment’s
Customer Service Executive
Singapore Airlines (Contract by Viskan Aviation Pvt ltd)
07.2008 - 07.2010
- Responsibilities tickets sales became an expert in problem solving and dealing with customer complaints
- Compile ticket information and mail it to passengers
- Accept and oblige with customer request for ticket booking
- Read the booking card to confirm the flight details, and destination
- Calculate the ticket rate by referring to tariff manual and rate tables
- Post information of booked ticket in the system
- Reissuance of domestic and international tickets
- Count and tally the cash against the tickets issue
- Answers passengers’ questions about ticket fare, flight timing, travel date, stopovers, etc
Education
Bachelor's Degree - English
Tamil Nadu Open University of Madras
01.2009 - 01.2011
Master of Social Work (M.S.W) - undefined
Annamalai University
01.2011 - 01.2013
Skills
Written and communication skills
Excellent planning and decision-making abilities
Willingness to learn
Highly enthusiastic
Friendly, positive attitude
Teamwork and collaboration
Personal Information
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Disclaimer
I, Merlin Daphne Joy. A, hereby declare that all the above said information is true to the best of my knowledge and belief.
Accomplishments
.
- Supervised team of 10 staff members.
Languages
English
Intermediate (B1)
Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Interests
Carrom, Shuttle
Timeline
Associate Trans Processing
Sutherland Global Service
09.2023 - Current
Executive HR & Admin
PIL India Pvt Ltd
01.2023 - 09.2023
HR Administration
Switching Battery (by Short Term Contract)
07.2022 - 12.2022
Administrative
Emerson Process Management (By Contract Team lease Pvt ltd)
09.2018 - 03.2019
Admin Executive
Affrighted Logistics Pvt Ltd.
03.2016 - 07.2017
Customer Service Executive
TT Services
05.2012 - 01.2014
Master of Social Work (M.S.W) - undefined
Annamalai University
01.2011 - 01.2013
Admin Assistant
Rane (Madras) Limited (Contract by Vibgyor)
08.2010 - 04.2012
Bachelor's Degree - English
Tamil Nadu Open University of Madras
01.2009 - 01.2011
Customer Service Executive
Singapore Airlines (Contract by Viskan Aviation Pvt ltd)
07.2008 - 07.2010