Merlin Pillai
Accounting Specialist
Faridabad
Summary
To add value to a company where I can utilize my skills and abilities to help me bring out the best in myself and meet the objectives of the company. Detail-oriented Accounting Assistant offers 8 years of experience in accounting roles. Skilled in account reconciliation, report drafting and collections. Industrious and meticulous with strong history of integrity and reliability.
Overview
8
8
years of professional experience
Work History
Accounting Specialist
Welocalize Inc
12.2023 - Current
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
- Improved financial accuracy by performing detailed account reconciliations and resolving discrepancies.
- Assisted auditors during annual audits, providing necessary documentation and addressing inquiries promptly.
- Trained new employees on accounting principles and company procedures.
- Prepared working papers, reports and supporting documentation for audit findings.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Contacted customers to immediately find resolutions for escalated issues.
- Leveraged advanced Excel skills to create dynamic financial models for decision-making purposes.
- Increased efficiency in accounts payable and receivable management, reducing processing time and minimizing errors.
- Enhanced financial reporting by creating clear and concise financial statements, providing insight into company performance.
- Provided excellent customer service when addressing inquiries from internal external stakeholders, ensuring their needs were met in a timely manner.
Billing Analyst
Unitedlex
10.2021 - 04.2023
- Managed client relationships effectively, addressing concerns promptly and professionally to ensure continued business partnerships.
- Analyzed payment information and applied changes correct customer accounts.
- Verified daily coupon extraction process to enable correct execution of process.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Implemented proper execution of monthly collection letters and escalation process.
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Submitted alternate billing for clients belonging to special demographics using [Software] software portal, reconciled EOBs or denied claims and conducted accounts receivable follow-up.
- Researched portals issues related to non-payment within e-billing vendor portals.
- Reduced outstanding receivables by diligently monitoring accounts and initiating appropriate collection actions.
- Trained new team members on internal billing procedures, fostering a collaborative work environment for continuous improvement.
- Enhanced customer satisfaction with timely and accurate billing information, resolving disputes promptly and professionally.
- Streamlined billing processes for increased efficiency, implementing automated systems and software upgrades.
Billing Analyst
British Telecommunication
10.2018 - 10.2021
- Managed client relationships effectively, addressing concerns promptly and professionally to ensure continued business partnerships.
- Analyzed payment information and applied changes correct customer accounts.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Updated pricing on orders in system to promote invoice accuracy for special items, agreements, substitutions and unauthorized deliveries.
- Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
Associate
Accenture Solutions Private
10.2017 - 03.2018
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Updated pricing on orders in system to promote invoice accuracy for special items, agreements, substitutions and unauthorized deliveries.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Maintained accurate records of customer payments.
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
- Generated monthly billing and posting reports for management review.
Account Executive
Goodrich Logistics
04.2016 - 06.2017
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Negotiated prices, terms of sales and service agreements.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
Education
Bachelor of Commerce (Accounts) -
University of Mumbai
Passed HSC Maharashtra Board - undefined
S.K. Rai College
Passed SSC Maharashtra Board - undefined
St. Anthony's of Padua High School
Skills
Certification in MS Office - Word, Excel and Powerpoint
Rewardsrecognition
Nominated by manager and colleagues thrice for Global newsletter
Areas Of Interest
Administration and Accounts
Workedapplications
- Salesforce
- Intacct
- Yaypay
- Oracle
- Sap
- Glossy
- Paya
- MicrosoftAx
Currentcourse
Data Analyst
Personal Information
Date of Birth: 10/16/91
Languages
English
Hindi
Marathi
Tamil
Timeline
Accounting Specialist
Welocalize Inc
12.2023 - Current
Billing Analyst
Unitedlex
10.2021 - 04.2023
Billing Analyst
British Telecommunication
10.2018 - 10.2021
Associate
Accenture Solutions Private
10.2017 - 03.2018
Account Executive
Goodrich Logistics
04.2016 - 06.2017
Bachelor of Commerce (Accounts) -
University of Mumbai
Passed HSC Maharashtra Board - undefined
S.K. Rai College
Passed SSC Maharashtra Board - undefined
St. Anthony's of Padua High School
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