Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Merlin Punnoose

Mumbai

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

8
8
years of professional experience

Work History

Senior Customer Service Associate

Icici prudential life insurance co ltd
Mumbai
07.2016 - Current
  • Provided excellent customer service by answering inquiries, resolving complaints and guiding customers through the purchasing process.
  • Maintained accurate records of customer interactions and transactions for future reference.
  • Developed relationships with key clients to ensure repeat business and increased sales opportunities.
  • Utilized a variety of software applications to respond quickly to customer queries.
  • Monitored incoming calls and emails from customers, responding promptly and professionally.
  • Provided training and guidance for junior customer service associates when needed.

Education

Bachelor of Banking And Insurance - Banking And Insurance

Vivek College of Commerce
Mumbai
06-2012

High School Diploma -

John Xxiii High School
Mumbai
04-2007

Skills

  • Customer Service
  • Troubleshooting
  • Business Writing
  • Status Updates
  • Customer Relations
  • Sales
  • Client Engagement
  • Email Etiquette
  • Telephone Etiquette
  • Complaint Handling

Languages

English
Advanced
C1
Hindi
Upper Intermediate
B2
Malayalam
Advanced
C1
Marathi
Advanced
C1

Timeline

Senior Customer Service Associate

Icici prudential life insurance co ltd
07.2016 - Current

Bachelor of Banking And Insurance - Banking And Insurance

Vivek College of Commerce

High School Diploma -

John Xxiii High School
Merlin Punnoose