Merlin Angel Ravi
Chennai
Summary
Dynamic Customer Service Assistant at KFC, adept at enhancing customer satisfaction in a fast-paced environment. Leveraged strong problem-solving abilities and cross-cultural communication skills to resolve issues efficiently. Proficient in data analysis and team collaboration, consistently contributing to operational excellence and service quality.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Assistant / Team Member
KFC
London
08.2022 - 08.2023
- Delivered exceptional customer service in a high-volume, fast-paced environment, ensuring satisfaction for diverse international customers.
- Managed cash handling, order accuracy, and problem resolution, maintaining efficiency and service quality.
- Developed strong team collaboration and cross-cultural communication skills while working in a multicultural workplace.
- Learned and applied health, safety, and hygiene standards in line with UK regulations.
- Adapted quickly to shift-based scheduling and operational changes, demonstrating flexibility and resilience.
Education
MBA -
University of East London
London01.2024
B.E. - Aeronautical Engineering
GOJAN School of Business and Technology
Chennai08.2021
12th Grade - Biological And Physical Sciences
Elite Matriculation Higher Secondary School
Redhills,chennai01.2017
10th Grade -
St. Joseph Matric Higher Secondary School
Redhills,chennai01.2015
Skills
- Aeronautical systems and design principles
- Aircraft design and maintenance
- Aerodynamics and propulsion systems
- Aviation regulations and safety standards (EASA, DGCA)
- CAD software (CATIA, SolidWorks, AutoCAD)
- Avionics and flight control systems
- Computational fluid dynamics (CFD)
- Business strategy and operations management
- Quality control and safety standards
- Data analysis and project coordination
- Customer service and cross-cultural communication
- Material testing and fatigue analysis
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Problem solving and team collaboration
- Strong interpersonal and presentation skills
- Team collaboration
- Health compliance
- Time management
- Problem solving
- Customer relationship management
Websites
Certification
- Certification and Design Assurance Engineering, SRM Institute of Science and Technology
- Unmanned Aerial Vehicle A Sky Boon, Sri Venkateswara College of Engineering
- Professional Behaviour, Francis Xavier Engineering College
- The Role of Management in Manufacturing Post COVID, MLR Institute of Technology
Availability
Immediate
Projects
Manufacturing & Study of Natural Fibre Reinforced Composites - compared carbon vs natural fibre in aircraft. Structural Analysis of Aircraft - measured aerodynamic forces and engine efficiency. Structural Analysis of Freight Aircraft - calculated loads on aircraft components and assessed design integrity.
Personal Information
Willing To Relocate: Yes (UK & India)
Timeline
Customer Service Assistant / Team Member
KFC
08.2022 - 08.2023
MBA -
University of East London
B.E. - Aeronautical Engineering
GOJAN School of Business and Technology
12th Grade - Biological And Physical Sciences
Elite Matriculation Higher Secondary School
10th Grade -
St. Joseph Matric Higher Secondary School
Similar Profiles
Cherie Ann RojekCherie Ann Rojek
Assistant Manager at KFCAssistant Manager at KFC
Erfan NaseriErfan Naseri
Team Member at KFCTeam Member at KFC
Rabia NoorRabia Noor
Shift Supervisor at KFCShift Supervisor at KFC
MAMTABEN AJITKUMAR KOCHARAMAMTABEN AJITKUMAR KOCHARA
Team member at KFCTeam member at KFC
Herbert Jeffrin MHerbert Jeffrin M
Specialist - Global Funds Control at Bank of New YorkSpecialist - Global Funds Control at Bank of New York