Merlin Angel Ravi
Chennai
Summary
Dynamic Customer Service Assistant at KFC, adept at enhancing customer satisfaction in a fast-paced environment. Leveraged strong problem-solving abilities and cross-cultural communication skills to resolve issues efficiently. Proficient in data analysis and team collaboration, consistently contributing to operational excellence and service quality.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Assistant / Team Member
KFC
London
08.2022 - 08.2023
- Delivered exceptional customer service in a high-volume, fast-paced environment, ensuring satisfaction for diverse international customers.
- Managed cash handling, order accuracy, and problem resolution, maintaining efficiency and service quality.
- Developed strong team collaboration and cross-cultural communication skills while working in a multicultural workplace.
- Learned and applied health, safety, and hygiene standards in line with UK regulations.
- Adapted quickly to shift-based scheduling and operational changes, demonstrating flexibility and resilience.
Education
MBA -
University of East London
London01.2024
B.E. - Aeronautical Engineering
GOJAN School of Business and Technology
Chennai08.2021
12th Grade - Biological And Physical Sciences
Elite Matriculation Higher Secondary School
Redhills,chennai01.2017
10th Grade -
St. Joseph Matric Higher Secondary School
Redhills,chennai01.2015
Skills
- Aeronautical systems and design principles
- Aircraft design and maintenance
- Aerodynamics and propulsion systems
- Aviation regulations and safety standards (EASA, DGCA)
- CAD software (CATIA, SolidWorks, AutoCAD)
- Avionics and flight control systems
- Computational fluid dynamics (CFD)
- Business strategy and operations management
- Quality control and safety standards
- Data analysis and project coordination
- Customer service and cross-cultural communication
- Material testing and fatigue analysis
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Problem solving and team collaboration
- Strong interpersonal and presentation skills
- Team collaboration
- Health compliance
- Time management
- Problem solving
- Customer relationship management
Websites
Certification
- Certification and Design Assurance Engineering, SRM Institute of Science and Technology
- Unmanned Aerial Vehicle A Sky Boon, Sri Venkateswara College of Engineering
- Professional Behaviour, Francis Xavier Engineering College
- The Role of Management in Manufacturing Post COVID, MLR Institute of Technology
Availability
Immediate
Projects
Manufacturing & Study of Natural Fibre Reinforced Composites - compared carbon vs natural fibre in aircraft. Structural Analysis of Aircraft - measured aerodynamic forces and engine efficiency. Structural Analysis of Freight Aircraft - calculated loads on aircraft components and assessed design integrity.
Personal Information
Willing To Relocate: Yes (UK & India)
Timeline
Customer Service Assistant / Team Member
KFC
08.2022 - 08.2023
MBA -
University of East London
B.E. - Aeronautical Engineering
GOJAN School of Business and Technology
12th Grade - Biological And Physical Sciences
Elite Matriculation Higher Secondary School
10th Grade -
St. Joseph Matric Higher Secondary School
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