Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Merola Farah

Carmel

Summary

Dynamic and dedicated cashier with proven customer service excellence at Panera Bread. Skilled in cash handling and maintaining balanced drawers, I fostered strong customer relationships, enhancing loyalty and satisfaction. Recognized for my reliability and ability to adapt quickly, I consistently contributed to a positive shopping experience and team success.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier

Panera Bread
04.2023 - 09.2024
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Cashier

Walmart
03.2021 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cashier

Kona Ice
05.2020 - 09.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Bachelor of Science - Neuroscience

Indiana University, Purdue University Indianapolis
Indianapolis, IN
05-2028

High School Diploma -

Carmel High School
Carmel, IN
05-2024

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Team collaboration
  • Customer service excellence
  • Reliability and punctuality
  • Customer relations
  • Written and verbal communication
  • Staff training
  • Hardware and software installation
  • Technical support
  • Decision-making
  • Critical thinking

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of 10 in the development of HOSA Project cancer cure.
  • Supervised team of 10staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Microsoft Certified professional .
  • Excel certified professional.
  • Word certified professional.
  • CPR certified Tech .
  • Second class rank in BSA .
  • National Honors Society certificate .

Languages

Spanish
Limited Working
Arabic
Native or Bilingual
English
Full Professional

Interests

  • Volunteering with youth sports programs as a counselor
  • Supporting STEM education initiatives and mentorship programs
  • Food justice advocate, working to address food insecurity and promote access to healthy, affordable food
  • Volunteering at community kitchens and food-related charities
  • Getting involved in local advocacy groups to promote positive change in the community
  • Participating in fundraising events to support local charities, schools, or community projects
  • Developing software, websites, and apps in various programming languages

Timeline

Cashier

Panera Bread
04.2023 - 09.2024

Cashier

Walmart
03.2021 - 10.2022

Cashier

Kona Ice
05.2020 - 09.2020

Bachelor of Science - Neuroscience

Indiana University, Purdue University Indianapolis

High School Diploma -

Carmel High School

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Merola Farah