Merrisa Stephanie Anderson
Operations and Finance Professional
London,Middlesex
Summary
Experienced finance and operations professional certified in SAP FI, skilled in strategic planning, process optimization, payroll management, and efficient support services. With a strong financial analysis background, focused on accurate payroll, effective cash flow management, and optimizing operations for productivity gains. Excelled in fostering seamless workflows, identifying cost-saving opportunities, and adapting to dynamic market trends to drive organizational growth and profitability.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Operations Coordinator
Capgemini Invent
12.2022 - Current
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Improved employee performance, implementing training programs and conducting regular performance reviews.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Reviewed operations reports to understand numbers and trends.
- Streamlined operations by implementing efficient processes and procedures.
Payroll and Accounts Payable Assistant
Glendola Leisure (Holdings) Limited
10.2022 - 12.2022
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Maintained payroll information by calculating, collecting, and entering data.
- Streamlined payroll processing by implementing efficient data entry and verification techniques.
US Panel Support
M3 Global Research
12.2020 - 11.2021
- Monitored systems in operation and quickly troubleshot errors.
- Boosted customer confidence in company products through consistent provision of accurate information during interactions.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Established a knowledge base for efficient issue resolution, reducing ticket backlog significantly.
Education
Post Graduate Diploma - Management of Financial Services
GRG School of Management Studies
Coimbatore, India 08.2019 - 04.2020
Bachelor of Arts - Commerce With Computer Applications
Nirmala College For Women
Coimbatore, India 06.2012 - 05.2015
Skills
Payroll Administration
Financial Management
Data Analytics
Accounting Principles
Microsoft Power BI
Certification
SAP Financial Accounting
Timeline
Operations Coordinator
Capgemini Invent
12.2022 - Current
Payroll and Accounts Payable Assistant
Glendola Leisure (Holdings) Limited
10.2022 - 12.2022
US Panel Support
M3 Global Research
12.2020 - 11.2021
Post Graduate Diploma - Management of Financial Services
GRG School of Management Studies
08.2019 - 04.2020
SAP Financial Accounting
12-2015
Bachelor of Arts - Commerce With Computer Applications
Nirmala College For Women
06.2012 - 05.2015
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