Merupula Siva Lavanya

To secure a challenging and growth-oriented position in a competitive organization and expertise in the area of customer success which provides ample scope to learn, improvise, implement, develop and enhance skills.

Customer Success Professional with work experience for a Insurance Backed Process client. Involved in policy checking, endorsement, cancellations, reinstatement's, pr-renewal Letters and Document audits. Interact with customers over call & email for their Documents Audit and Renewals. Identified and assessed customers' needs to achieve satisfaction. Maintaining the Client Documents. Interacted with other teams for a better review of error and grievances reports.

• Participated in NIIT e-Skills
• Participated in LEAD INDIA 2020 Training program

• English
• Telugu

• Making Craft
• Listening to Music
• Classical dance

I hereby declare that above all information is true to best of my knowledge.

• Capable to maintain sound Time office functions
• Maintenance of daily & register as per labor laws
• Incumbent appointments, process the joining formalities like receiving the joining reports, as well as relieving formalities
• Completed the formalities of Exit interviews and prepared reports

• Father's Name: Merupula Krishna
• Mother's Name: Merupula Krishna Veni
• Date of Birth: 07/12/95
• Gender: Female