Mervin Joel Paulraj
Coimbatore
Summary
Energetic and performance driven Technical support Advisor with 2.5 years of experience improving customer satisfaction and successfully defusing the toughest clients. Excellent communication and interpersonal skills and the ability to respectfully interface with executives from various departments and divisions.
Overview
3
3
years of professional experience
Work History
Subject Matter Expert
Pomeroy technologies
Chennai
08.2024 - Current
- Set specific goals for projects to measure progress and evaluate end results.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Offered one-on-one support for team members and managers to drive continuous improvement.
Senior Technical Advisor
Concentrix Technologies
Chennai
06.2023 - 08.2024
- Worked as a technical coordinator for Retail Enterprise clients and producing reports reflecting work order completion and managing customer calls in a fast-paced environment
- Organizes workload to ensure deadlines are met; schedules work assignments in order of priority and date received
- Reviews, monitors, and processes all correspondence to and from customers; coordinates the submission of periodic reports to management
Project Engineer
Eco energy Insights
Bengaluru
02.2022 - 05.2023
- Worked as a Energy Management Engineer
- Resolving issues related to HVAC and lighting through Email and calls
- Providing technical support to on site technicians to troubleshoot BMS controllers like Novar Savvy and Freedom NEXREV
- Reviewed progress controls for project quality assurance
Education
Bachelor of Engineering - Electronics and Communication
CSI College of Engineering
Ooty09.2021
Cadet Under Officer -
National Cadet Crops
Ooty08.2021
Skills
- Communication skills
- Quick learner
- Training and mentoring
- Cloud computing
- Hardware support for BMS controls
- Problem-solving aptitude
Extracurricular Activities
Cadet Under Officer, National Cadet Corps, Ooty, Tamil Nadu, 06/01/18, 08/31/21, Served as a Cadet under officer for NCC - Army Wing.
Timeline
Subject Matter Expert
Pomeroy technologies
08.2024 - Current
Senior Technical Advisor
Concentrix Technologies
06.2023 - 08.2024
Project Engineer
Eco energy Insights
02.2022 - 05.2023
Bachelor of Engineering - Electronics and Communication
CSI College of Engineering
Cadet Under Officer -
National Cadet Crops
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