Mervyn Isaac
Evaluation Response Specialist
Hyderabad,Telangana
Summary
Enthusiastic Analyst eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task. Motivated to learn, grow and excel in IT industry.
Overview
2026
2026
years of professional experience
Work History
Evaluation Response Specialist
Apple India Private Limited
07.2024 - Current
- Conducted qualitative and quantitative evaluations of text, audio, and image data, ensuring adherence to project-specific guidelines.
- Followed all company policies and procedures to deliver quality work.
- Identified patterns in recurring errors, and collaborated with QA teams to refine evaluation standards.
Siri Analyst
Apple
08.2021 - 07.2024
- Working on transcription of data given to Siri to improve the performance and quality of Siri.
- Working as a part of Transcription, Verification, Annotation and Accuracy teams to improve Siri.
- Working with different teams and locales.
Insight Generator and Project Management
Uber
- Analysed operational improvements against KPIs to measure progress.
- Conducted root cause analysis to formulate countermeasures to business mistakes and improve operations.
- Conducted evaluations to gauge performance and productivity of project teams.
- Boosted company efficiency and customer satisfaction by eliminating inefficient processes.
- Created and maintained thorough quality management system.
Content Specialist
Uber
08.2020 - 07.2022
- Conduct research.
- Created content end to end.
- Coordinate with stakeholders to measure ‘Ask’ and ‘Want’
Community Operations Specialist
Uber
09.2018 - 08.2020
- Quick to respond on social media platforms.
- Quirky responses to tweets/posts.
- Excellent verbal communication skills.
- Improved overall CSAT by working on projects.
Social Media Marketing Intern
Eunimart
06.2018 - 08.2018
- Partnered with graphic designers creating content and promotions campaigns.
- Strategised and developed media content for client’s website and social media publications.
- Trafficked all advertisements to target audience using specific algorithms for focused exposure.
- Engaged social media audience by collaborating with graphic designers to develop viral content.
Content Writer Intern
Digital Miles Group
01.2018 - 03.2018
- Wrote and edited high quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
- Completed thorough research into assigned topics.
- Utilised exceptional writing, editing and proofreading skills to produce engaging and error free content.
- Managed competing deadlines with efficiency.
Understudy Intern
Times Of India
01.2015 - 01.2016
- Reviewed and edited content for correct grammar and style.
- Coordinated sports content and topics with editor and chief.
Education
Tenth - Science
St. Andrews High School
Science
Kendriya Vidyalaya
Bachelor Of Arts - Mass Communication
Loyola Degree College
Master Of Arts - Mass Communication And Journalism
St. Joseph’s Degree & PG College
Skills
Content scheduling
Social Media Management
Digital publishing
Social media marketing
Social media content campaigns
Digital channel management
Social media expert
Strategic planning
Project Management
Improvement initiatives
Stakeholder management
Microsoft PowerPoint, Excel and Word
Team collaboration
Customer Service
Languages
English
Telugu
Hindi
Tamil
Timeline
Evaluation Response Specialist
Apple India Private Limited
07.2024 - Current
Siri Analyst
Apple
08.2021 - 07.2024
Content Specialist
Uber
08.2020 - 07.2022
Community Operations Specialist
Uber
09.2018 - 08.2020
Social Media Marketing Intern
Eunimart
06.2018 - 08.2018
Content Writer Intern
Digital Miles Group
01.2018 - 03.2018
Understudy Intern
Times Of India
01.2015 - 01.2016
Insight Generator and Project Management
Uber
Tenth - Science
St. Andrews High School
Science
Kendriya Vidyalaya
Bachelor Of Arts - Mass Communication
Loyola Degree College
Master Of Arts - Mass Communication And Journalism
St. Joseph’s Degree & PG College
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